(Fluent English) Technical Support Consultant, VPS & Trading (remotely, global)

4 months, 1 week ago
Contract
Junior
DevOps and Infrastructure
SupportYourApp

SupportYourApp

SupportYourApp is a multinational company offering high-quality customer support services for tech companies worldwide, with 24/7 support in 55 languages, PCI/DSS and ISO certifications, and a focus on customer satisfaction and long-term client relatio...

Internet Software & Services
251-1K
Founded 2010

Description

  • Deliver technical support to customers via email and chat.
  • Build and maintain strong customer relationships.
  • Keep up with evolving tools and technology used in client support.
  • Handle sensitive customer data with care and security.
  • Apply customer happiness best practices to improve service quality.
  • Maintain a deep understanding of client solutions and work toward KPI targets.
  • Communicate and collaborate with developers and cross-functional specialists.

Requirements

  • Excellent English communication skills at C1 level or higher.
  • Experience in a technical support role.
  • Experience with VPS setup and management.
  • Strong understanding of Windows Server administration.
  • Familiarity with trading platforms such as TradingView, TradeStation, and NinjaTrader.
  • Strong analytical thinking and research skills.
  • Positive, proactive, and responsible attitude.
  • Personal computer with at least 8 GB of RAM and a stable internet connection with minimum 50 Mbps download and 40 Mbps upload.
  • CRM systems expertise is a plus.

Benefits

  • Flexible schedule.
  • Fully remote work opportunity.
  • Inclusive international environment.
  • Compensation in USD.
  • Rewards for referring friends.
  • Balance between project workload and personal time, including an internal health policy.
  • Responsive leadership focused on development and long-term cooperation.
  • Culture built on trust with no time-tracking requirements.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Patient Technology Support Specialist

Aviary Health 51-200 hospital & health care

Aviary Health is seeking a fully remote Patient Technology Support Specialist to help cardiac rehabilitation patients resolve device and connectivity issues so they can consistently access virtual clinical sessions.

iOS macOS
14 hours, 18 minutes ago

Kubernetes Technical Support Engineer (LATAM) English Required

DaCodes 51-250 Internet Software & Services

DaCodes is seeking a Senior Kubernetes Technical Support Engineer to support an enterprise AI vision and video analytics platform running on on-premises Kubernetes, resolving complex customer issues across software, infrastructure, networking, and hardware.

AWS Azure Computer Vision DNS Kubernetes Linux
14 hours, 33 minutes ago

Technical Support Engineer (6 month FTC)

The Everway Company Internet Software & Services

Everway is hiring a Technical Support Engineer on a six-month fixed-term contract to provide first-line customer support, troubleshoot product issues, and improve customer outcomes across its global neuroinclusive technology business.

Android iOS macOS
1 week, 5 days ago

Technical Support Engineer - Temp Employment

BeyondTrust 1K-5K Professional Services

BeyondTrust is seeking a Technical Support professional to provide customer support for its cybersecurity SaaS products and serve as a key liaison across internal teams.

Active Directory Azure Cybersecurity SQL Windows Server
1 month ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers