Associate Director (Studio Operations)

1 month, 2 weeks ago
Contract
Lead
Project and Program Management
Superside

Superside

Superside is an always-on design company that provides frictionless, delightful design at warp speed for marketing and creative teams. They offer a creative subscription service used by top brands to access a global team of designers, ensuring quality ...

Media
251-1K
Founded 2015
$35M raised

Description

  • Lead, coach, and develop a team of Studio Operations professionals.
  • Own workforce planning, staffing, utilization, and capacity across multiple business units.
  • Improve studio processes, workflows, and operational standards to increase efficiency.
  • Monitor studio health through capacity planning, workload distribution, forecasting, and performance metrics.
  • Act as the operational escalation point for complex staffing, delivery, and workflow issues.
  • Partner with Studio Leaders, Project Managers, Account teams, and Creative teams to resolve operational challenges.
  • Support pre-sales solution design by translating customer requirements into scalable staffing and delivery models.
  • Build cross-functional partnerships with Operations, Finance, Product, Sales, and Account teams.
  • Use operational data to identify trends, improve performance, and support business decisions.
  • Drive operational consistency by implementing governance, best practices, and scalable ways of working.

Requirements

  • Significant experience leading operations, workforce planning, resource management, or delivery teams in a creative, agency, consulting, or professional services environment.
  • Strong understanding of capacity planning, utilization management, staffing, and operational performance.
  • Proven experience leading and developing high-performing teams.
  • Strong stakeholder management skills and experience partnering across multiple business functions.
  • Analytical mindset with the ability to use operational data to drive decisions and continuous improvement.
  • Ability to balance customer needs, business priorities, and team capacity in fast-paced environments.
  • Strong problem-solving skills and sound operational judgment.
  • Excellent communication skills with the ability to influence stakeholders across all levels of the organization.
  • Experience building scalable operational processes and driving organizational change.

Benefits

  • Fully remote work environment.
  • Opportunity to work with a global team across 60+ nationalities and 13 time zones.
  • High-trust, fast-paced culture with direct feedback and strong collaboration.
  • Real responsibility and the opportunity to shape a growing business.
  • Mentorship and career growth opportunities.
  • Equal-opportunity hiring and an inclusive workplace.

Interested in this position?

Apply directly on the company website

Apply Now

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