Contractor: IT Operations Specialist

2 weeks, 4 days ago
Contract
Junior
Customer and Technical Support
Newsela

Newsela

Newsela is an Instructional Content Platform that supercharges reading engagement and learning in every subject. They provide engaging, relevant instructional content for teachers that both educates and inspires. With a focus on meaningful classroom le...

Diversified Consumer Services
251-1K
Founded 2013
$172M raised

Description

  • Resolve IT requests related to access, security, hardware, and internal platforms for staff across the company.
  • Administer and support Apple hardware, macOS, Google Workspace, Iru/Kandji, Slack, Atlassian, and 1Password.
  • Build relationships with departments to understand and address team-specific support needs.
  • Manage onboarding and offboarding workflows in collaboration with People Operations, hiring managers, Legal, and Procurement.
  • Create, follow, and update IT documentation and support processes.
  • Partner with domestic and international hardware vendors to coordinate equipment and employee setup.
  • Implement support models and security guidelines established by senior IT leadership.
  • Support operational efficiency and compliance across the company technology environment.
  • Provide occasional after-hours support for urgent requests or system-change follow-up.

Requirements

  • 2+ years of experience in an IT support role.
  • Deep working knowledge of Apple hardware and macOS.
  • Experience with Google Workspace, Iru/Kandji, and Slack.
  • Strong written and verbal communication skills in English.
  • Customer-first mindset with the ability to resolve issues quickly and accurately.
  • Strong troubleshooting skills and a methodical approach to technical problems.
  • Ability to translate technical concepts for non-technical audiences.
  • Experience supporting global IT operations and internal stakeholders (preferred).
  • Experience with scripting and/or automation, especially the GAM command-line utility (preferred).
  • Background check required as part of the pre-employment process.

Benefits

  • Remote role (#LI-Remote).
  • Exposure to leading-edge tools and AI platforms.
  • Collaborative environment with modern IT tools and products.
  • Opportunity to have a direct impact on company productivity and culture.
  • Work at an education technology company supporting K–12 learning outcomes.

Interested in this position?

Apply directly on the company website

Apply Now

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