Contractor: IT Operations Specialist

16 hours, 9 minutes ago
Contract
Junior
Customer and Technical Support
Newsela

Newsela

Newsela is an Instructional Content Platform that supercharges reading engagement and learning in every subject. They provide engaging, relevant instructional content for teachers that both educates and inspires. With a focus on meaningful classroom le...

Diversified Consumer Services
251-1K
Founded 2013
$172M raised

Description

  • Resolve IT requests related to access, security, hardware, and internal platforms for staff across the company.
  • Administer and support Apple hardware, macOS, Google Workspace, Iru/Kandji, Slack, Atlassian, and 1Password.
  • Build relationships with departments to understand and address team-specific support needs.
  • Manage onboarding and offboarding workflows in collaboration with People Operations, hiring managers, Legal, and Procurement.
  • Create, follow, and update IT documentation and support processes.
  • Partner with domestic and international hardware vendors to coordinate equipment and employee setup.
  • Implement support models and security guidelines established by senior IT leadership.
  • Support operational efficiency and compliance across the company technology environment.
  • Provide occasional after-hours support for urgent requests or system-change follow-up.

Requirements

  • 2+ years of experience in an IT support role.
  • Deep working knowledge of Apple hardware and macOS.
  • Experience with Google Workspace, Iru/Kandji, and Slack.
  • Strong written and verbal communication skills in English.
  • Customer-first mindset with the ability to resolve issues quickly and accurately.
  • Strong troubleshooting skills and a methodical approach to technical problems.
  • Ability to translate technical concepts for non-technical audiences.
  • Experience supporting global IT operations and internal stakeholders (preferred).
  • Experience with scripting and/or automation, especially the GAM command-line utility (preferred).
  • Background check required as part of the pre-employment process.

Benefits

  • Remote role (#LI-Remote).
  • Exposure to leading-edge tools and AI platforms.
  • Collaborative environment with modern IT tools and products.
  • Opportunity to have a direct impact on company productivity and culture.
  • Work at an education technology company supporting K–12 learning outcomes.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Supervisor, Clinical Services

Amwell 1K-5K Diversified Telecommunication Services

Amwell is hiring a Clinical Supervisor for SilverCloud Health to oversee clinical governance and day-to-day support for digital mental health services on a 6-month, part-time contract.

1 week, 1 day ago

Director, Business Operations & Strategy (Contract-to-Hire) 

Lirio 51-250 Health Care Providers & Services

Lirio is hiring a contract-to-hire Director of Business Operations & Strategy to support commercial finance and legal operations for its health AI platform by improving deal, contracting, and workflow efficiency across revenue-generating teams.

1 week, 3 days ago

Operations Lead

Di Rezze Family Office 11-50 Investment Management

SPHERE HEALTH is hiring a Remote Operations Lead in the Philippines to own the patient-operations workflows that support launch and ongoing virtual care delivery for women’s health.

E-commerce HIPAA Notion
1 week, 4 days ago

Field Operations Lead, Sweden

KoBold Metals 51-250 Metals & Mining

KoBold Metals is hiring a Field Operations Lead to plan, execute, and close exploration field programs in Sweden and nearby Nordic or European jurisdictions.

Machine Learning
2 weeks, 5 days ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers