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Colleague Consultant - AR

1 month ago
United States
Contract
Senior
Implementation Consultant
Customer and Technical Support
CRM Cybersecurity ERP
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Strata Information Group

Strata Information Group

Strata Information Group is a professional consulting firm that specializes in providing technology consulting services to higher education institutions, focusing on enhancing IT initiatives that improve services for students, faculty, staff, and alumni.

Diversified Consumer Services
51-250
Founded 1987
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Description

  • Provide Colleague implementation support through training, functional consulting, and technical assistance at client sites.
  • Analyze student billing, payments, refunds, and collections processes to identify efficiency and compliance improvements.
  • Collaborate with student accounts, financial aid, and other stakeholders to understand requirements and develop solutions aligned with institutional policies and regulations.
  • Stay current on best practices and updates in Ellucian Colleague and student account technology.
  • Recommend and implement continuous improvements to optimize use of the Colleague Student Accounts Receivable module.
  • Coordinate with internal teams and external stakeholders to deliver projects on time.
  • Troubleshoot technical and functional issues within the Colleague Student Accounts module.
  • Develop reports to support student accounts activities, including aging reports, billing summaries, and payment reconciliations.
  • Communicate user requirements to technical support teams.

Requirements

  • 5+ years of direct experience with the Colleague Student Accounts Receivable module at a college or university.
  • Experience implementing the Colleague Student Accounts Receivable module.
  • Demonstrated expertise using Colleague to support student billing, payment processing, refund disbursement, and collections.
  • Ability to troubleshoot technical and functional issues within the Colleague Student Accounts module.
  • Exceptional oral and written communication skills with a strong customer service approach.
  • Highly self-directed with strong problem-solving skills.
  • Experience developing student accounts reports such as aging reports, billing summaries, and payment reconciliations.
  • Ability to communicate user requirements to technical support teams.
  • Knowledge of how Colleague is used across a variety of institutional types.
  • Ability to travel is preferred.

Benefits

  • Flexible, project-based engagements.
  • Remote work options.
  • Opportunity to work on diverse Colleague initiatives.
  • Ongoing opportunities as projects arise.
  • Hourly contractor rate of $80.

Interested in this position?

Apply directly on the company website

Apply Now

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