Spring Health

Spring Health is a company that offers a comprehensive and personalized mental healthcare solution for teams and families. They provide clinically proven technology and world-class providers to deliver precise care tailored to individual needs, elimina...

Health Care Providers & Services

Health Care

1K-5K (1222)

Founded 2016

$366M raised

3 open positions

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Medical Records Coordinator (Temporary)

4 months, 1 week ago

United States

Contract

Entry Level

Administrative Assistant

Customer and Technical Support

HIPAA

Apply Now

Spring Health

Health Care Providers & Services

1K-5K

Founded 2016

$366M raised

View All Jobs 3

Description

Process medical records requests, including patient authorization forms, medical file retrieval, and provider letters.
Build and maintain relationships with providers, patients, and internal teams to support medical records management.
Assist members with Mental Health Leaves & Accommodations (MHLA) requests and coordinate with providers and third parties as needed.
Provide weekly metrics on new, in-progress, and completed medical records requests.
Respond to emails and support inbound and outbound phone calls as part of daily operations.
Assist with patient support tickets and maintain assigned medical records ticket workflow.
Follow HIPAA guidelines and protect the confidentiality of patient PHI.
Monitor incoming requests and report any suspicious release of medical records requests.
Complete assigned medical records requests within 24-48 hours of receipt.
Support occasional shift adjustments, including 1 weekend per month and at least 4 holidays per year.

Requirements

Minimum 1 year of experience in a similar role.
Advanced understanding of medical terminology and HIPAA.
Outstanding communication and interpersonal abilities.
Strong attention to detail with excellent organizational and time-management skills.
Experience with Adobe Acrobat, Google Sheets, Google Docs, and MS Office.
Comfortable working in rapidly changing environments with evolving responsibilities.
Tech-savvy and able to adopt new technologies and platforms quickly.
Excellent written and verbal communication skills.
Ability to multitask and context switch.
Willingness to work any of the listed shifts: 8:00 AM-4:00 PM EST, 9:00 AM-5:00 PM EST, 10:00 AM-6:00 PM EST, or 12:00 PM-8:00 PM EST.

Benefits

Target base salary range of $25.13 - $29.49 per hour.
Opportunity for the temporary role to extend or become permanent full-time based on performance and/or business needs.
Flexible shift coverage with advance notice provided when possible.
Equal opportunity employer with commitment to reasonable accommodations for qualified individuals with disabilities and disabled veterans.

Interested in this position?

Apply directly on the company website

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