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Medical Records Coordinator (Temporary)

3 months, 4 weeks ago
United States
Contract
Entry Level
Administrative Assistant
Customer and Technical Support
HIPAA
Apply Now
Spring Health

Spring Health

Spring Health is a company that offers a comprehensive and personalized mental healthcare solution for teams and families. They provide clinically proven technology and world-class providers to deliver precise care tailored to individual needs, elimina...

Health Care Providers & Services
1K-5K
Founded 2016
$366M raised
View All Jobs 3

Description

  • Process medical records requests, including patient authorization forms, medical file retrieval, and provider letters.
  • Build and maintain relationships with providers, patients, and internal teams to support medical records management.
  • Assist members with Mental Health Leaves & Accommodations (MHLA) requests and coordinate with providers and third parties as needed.
  • Provide weekly metrics on new, in-progress, and completed medical records requests.
  • Respond to emails and support inbound and outbound phone calls as part of daily operations.
  • Assist with patient support tickets and maintain assigned medical records ticket workflow.
  • Follow HIPAA guidelines and protect the confidentiality of patient PHI.
  • Monitor incoming requests and report any suspicious release of medical records requests.
  • Complete assigned medical records requests within 24-48 hours of receipt.
  • Support occasional shift adjustments, including 1 weekend per month and at least 4 holidays per year.

Requirements

  • Minimum 1 year of experience in a similar role.
  • Advanced understanding of medical terminology and HIPAA.
  • Outstanding communication and interpersonal abilities.
  • Strong attention to detail with excellent organizational and time-management skills.
  • Experience with Adobe Acrobat, Google Sheets, Google Docs, and MS Office.
  • Comfortable working in rapidly changing environments with evolving responsibilities.
  • Tech-savvy and able to adopt new technologies and platforms quickly.
  • Excellent written and verbal communication skills.
  • Ability to multitask and context switch.
  • Willingness to work any of the listed shifts: 8:00 AM-4:00 PM EST, 9:00 AM-5:00 PM EST, 10:00 AM-6:00 PM EST, or 12:00 PM-8:00 PM EST.

Benefits

  • Target base salary range of $25.13 - $29.49 per hour.
  • Opportunity for the temporary role to extend or become permanent full-time based on performance and/or business needs.
  • Flexible shift coverage with advance notice provided when possible.
  • Equal opportunity employer with commitment to reasonable accommodations for qualified individuals with disabilities and disabled veterans.

Interested in this position?

Apply directly on the company website

Apply Now

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