IT Support Specialist (US Hours)

13 hours, 52 minutes ago
Contract
Junior
Customer and Technical Support
Spreetail

Spreetail

Spreetail is an ecommerce growth partner focused on accelerating brands and channels to compete for tomorrow’s ecommerce customer. They purchase products from top partners, list on major marketplaces, and provide next-day order fulfillment with their i...

Internet Software & Services
501-1000
Founded 2006
$208M raised

Description

  • Manage ticket intake, troubleshooting, documentation, and communication to support timely issue resolution.
  • Provide approachable, empathetic support to end users and reduce frustration during technical issues.
  • Listen to user concerns and consider technical and business context when resolving problems.
  • Maintain a positive, solution-focused service experience in routine and complex support scenarios.
  • Collaborate with teammates, work independently, and adapt to shifting support priorities.

Requirements

  • 1–3 years of hands-on Help Desk or technical support experience.
  • Availability to work U.S. hours.
  • Understanding of user and group administration principles.
  • Familiarity with Microsoft 365, Google Workspace, or similar productivity software.
  • Ability to troubleshoot laptops, desktops, peripherals, and mobile devices.
  • Fundamental awareness of networking and security considerations.
  • Ability to triage and troubleshoot issues using a structured, methodical approach.
  • Professional, empathetic communication skills.
  • A work-from-home setup with a 4th-generation Intel i3 or equivalent processor, at least 4 GB RAM, and Windows 10+ or macOS.
  • Dual monitors, a wired DSL/cable/fiber internet connection of at least 10 Mbps, a PC headset, and a 720p or higher webcam.

Benefits

  • Remote position.
  • Work-life balance.
  • Creative freedom.
  • Collaborative workplace relationships.

Interested in this position?

Apply directly on the company website

Apply Now

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