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Order Processing Tech Support Specialist 6-Month Fixed-Term Contract [2632-304138]

2 months, 3 weeks ago
Philippines
Contract
Junior
Technical Support Engineer
Customer and Technical Support
GCP JIRA NetSuite SQL
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LevelUp

LevelUp

LevelUp: WordPress specialists offering maintenance, development, and support plans for businesses. 21-day free trial available for product support and business growth.

Internet Software & Services
51-200
Founded 2017
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Description

  • Serve as the first point of contact for sales-team order issues in Salesforce via Slack and Zendesk.
  • Troubleshoot order and opportunity blockers, including validation errors, incorrect field values, and incorrect selections.
  • Guide users through resolving Salesforce order-processing errors.
  • Investigate failed orders, reproduce issues where possible, and isolate root causes before escalation.
  • Document resolutions and apply accurate ticket tags.
  • Contribute to the internal knowledge base to improve resolution of recurring issues.

Requirements

  • Hands-on experience with Salesforce Sales Cloud, including opportunities, accounts, quotes, orders, and pipeline stages.
  • 2–3 years of technical customer support experience assisting users in real time through Slack, Zendesk, or similar platforms.
  • Experience troubleshooting order-processing issues, including validation errors and user errors.
  • Exceptional written and verbal English communication skills, with the ability to explain technical fixes to non-technical teams.
  • Working knowledge of NetSuite as an ERP system (preferred).
  • Experience in order management, order processing, sales operations support, or working directly with sales orders (preferred).
  • Hands-on experience with SQL, BigQuery, or data reporting tools (preferred).
  • Familiarity with Jira for issue tracking, escalation, and ticket management (preferred).
  • Experience supporting a hosting or B2B SaaS company (preferred).

Interested in this position?

Apply directly on the company website

Apply Now

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