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Customer Success Manager

2 months, 3 weeks ago
Canada
Contract
Mid Level
Customer Success Manager
Customer and Technical Support
CRM HubSpot
Apply Now
Sama

Sama

Sama Coaching provides professional training and coaching services for businesses, focusing on people development to drive success. With a scalable platform and vetted executive coaches, Sama Coaching offers tailored coaching that delivers measurable r...

Diversified Consumer Services
11-50
View All Jobs 4

Description

  • Serve as the primary point of contact and advisor for assigned clients.
  • Advise clients on people development strategies aligned with their business objectives.
  • Onboard new customers through product demos and training sessions.
  • Monitor customer engagement and analyze usage data to improve adoption and outcomes.
  • Lead quarterly and annual business strategy reviews with clients.
  • Identify upsell opportunities to maximize client impact and revenue growth.
  • Collaborate with Sales to support expansion opportunities and retention efforts.
  • Share client insights cross-functionally with Marketing, Product, and Sales to inform growth and product development.

Requirements

  • Native fluency in English and French, both spoken and written.
  • At least 4 years of experience in HR, Talent, or Customer Success roles supporting enterprise clients.
  • Experience working closely with People, Culture (HR), and Learning & Development stakeholders.
  • Proven ability to build and maintain relationships across a diverse range of stakeholders.
  • Strong business acumen and familiarity with business terminology.
  • Experience as a freelancer or in a start-up environment.
  • Experience using CRM tools, with HubSpot preferred.
  • Ability to use technology platforms to drive automation and scalability.
  • Demonstrated ability to spot growth and development opportunities within accounts.
  • Strong track record of setting, meeting, and exceeding KPIs and performance goals.
  • Great judgment and an entrepreneurial, autonomous mindset.
  • Comfort working with limited structure and processes.
  • Bias for action, curiosity, and willingness to tackle new challenges.
  • Open, trustworthy, committed, and collaborative team-player attitude.

Benefits

  • CAD $65,000–95,000 base salary plus commission and equity.
  • Fully remote work.
  • Room for growth as the team expands.
  • Access to a professional coach through the app.
  • Regular training and development.

Interested in this position?

Apply directly on the company website

Apply Now

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