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Customer Success Manager (12 month fixed term contract)

3 days, 13 hours ago
United States
Contract
Junior
Customer Success Manager
Customer and Technical Support
Cybersecurity HubSpot Salesforce
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UpGuard

UpGuard

UpGuard is a cybersecurity ratings platform based in Sydney, Australia, specializing in third-party risk management and attack surface monitoring to prevent data breaches and enhance IT security.

Professional Services
51-250
Founded 2012
$47M raised
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Description

  • Onboard and manage customers to help them use UpGuard effectively and achieve their goals.
  • Provide success plans, customer-specific training sessions, and regular check-in calls.
  • Engage customers early and frequently to drive adoption and long-term value from day one.
  • Translate customer requirements by understanding their risk management frameworks and tailoring solutions.
  • Monitor customer health and intervene with proactive education when usage is falling short.
  • Advocate for customers by sharing feedback, risks, strategic insights, and resolution updates with internal teams.
  • Identify expansion and cross-sell opportunities and help elevate product adoption.
  • Solicit feedback from customers and colleagues to help improve UpGuard over time.

Requirements

  • 2+ years of experience in customer success, project management, or account management.
  • Understanding of cyber risk management or risk management frameworks.
  • Located within the US Eastern Timezone.
  • Experience supporting and building customer relationships in a scalable manner.
  • Highly organized with the ability to update existing documentation and document new processes.
  • High-level proficiency in English, both written and spoken.
  • Ability to work cross-functionally with multiple internal groups and contribute as a team player.
  • Curious and willing to learn.
  • Experience with customer success tools such as ChurnZero or Gainsight (preferred).
  • Experience with a CRM such as HubSpot or Salesforce (preferred).
  • Understanding of cybersecurity best practices (preferred).
  • Basic or working knowledge of APIs (preferred).
  • Experience conducting training sessions (preferred).
  • Must be able to pass national police history check and reference checks.
  • Must be based in one of the supported US states: CA, MD, MA, IL, OR, WA, CO, TX, FL, PA, LA, MO, or DC.
  • Cannot require visa sponsorship or relocation.

Benefits

  • Monthly lifestyle subsidy for financial, physical, and mental well-being.
  • WFH set-up allowance within the first 3 months.
  • $1,500 USD annual learning and development allowance.
  • Annual leave plus two additional UpGuardian leave days.
  • 18 weeks of paid parental leave for any parenting role.
  • Personal leave allowance, including sick leave and carer’s leave.
  • Fully remote working environment with no compulsory office attendance.
  • Top-spec hardware and paid subscriptions to generative AI tools.

Interested in this position?

Apply directly on the company website

Apply Now

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