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Customer Success Manager (Remote-Japan)

5 days, 13 hours ago
Japan
Contract
Junior
Customer Success Manager
Customer and Technical Support
Monday.com Salesforce
Apply Now
Visit.org

Visit.org

Visit.org offers purpose-driven employee engagement experiences through immersive travel experiences hosted by do-good organizations worldwide, aligning with the U.N.'s Sustainable Development Goals for socially accountable workplaces.

Consumer Services
51-250
Founded 2015
$0M raised
View All Jobs 10

Description

  • Manage and nurture a portfolio of client accounts to drive growth and increase service utilization.
  • Develop tailored account plans that support client goals and ROI metrics.
  • Plan and execute offsite meetings with clients to deepen relationships and co-create value.
  • Support sales efforts on renewals and negotiations to maintain high retention and reduce churn.
  • Build and maintain executive-level relationships with client stakeholders as a trusted advisor on social impact and partnership.
  • Deliver customized consultations and presentations that communicate the value of Visit.org’s offerings.
  • Proactively identify, troubleshoot, and resolve account issues to ensure client satisfaction and service delivery.
  • Collaborate with Supply, Content, Sales, Marketing, Events, and Product teams on client needs and cross-functional initiatives.
  • Champion client needs internally and advocate for product enhancements when needed.
  • Contribute to best practices, operational procedures, and strategic initiatives for the Customer Success team.

Requirements

  • 2+ years of experience in Customer Success, Account Management, Sales, Partnerships, or another client-facing role.
  • Experience working in a fast-paced startup environment, particularly in enterprise SaaS.
  • Ability to demonstrate value through customer stories, data, and unique insights.
  • Strong organizational skills and the ability to create structure in ambiguous situations.
  • Detail-oriented with the ability to stay focused on overarching goals.
  • Ability to learn quickly and understand different processes and systems.
  • Excellent written, verbal, and presentation communication and interpersonal skills.
  • Ability to work effectively across departments and build strong internal relationships.
  • Competence using Salesforce, Gong, Slack, Monday.com, and similar sales management and internal communication tools.
  • Strong client service orientation and a genuine desire to satisfy client needs.
  • Passion for Visit.org’s mission and using technology to make an impact.
  • Remote, Japan-based 20-hour/week contract position.
  • Must be available to work between 9:00 AM and 6:00 PM EST.

Benefits

  • Competitive salary.
  • Mission-aligned company events and volunteering opportunities.
  • Inclusive and exciting start-up culture.
  • Accelerated career and personal growth.
  • Culture Club and other team activities.

Interested in this position?

Apply directly on the company website

Apply Now

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