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Customer Success Manager (Marché Français)

3 months ago
France
Contract
Junior
Customer Success Manager
Customer and Technical Support
CRM
Apply Now
RealAdvisor

RealAdvisor

RealAdvisor is a company that aims to improve and optimize your experience of buying and selling real estate in Switzerland through modern and accurate tools. If you are a seller, we evaluate the value of your property online and connect you with the b...

Real Estate
11-50
Founded 2017
View All Jobs 6

Description

  • Manage and develop a portfolio of clients.
  • Guide clients in using the platform and lead initial onboarding.
  • Train clients and monitor product adoption over time.
  • Improve client retention, engagement, and customer lifetime value.
  • Handle client requests, feedback, and support activities.
  • Keep the CRM updated, produce reporting, and coordinate with Sales.
  • Contribute to continuous process improvement and customer experience enhancements.
  • Identify growth and loyalty opportunities within the managed portfolio.
  • Maintain regular client contact, including at least 5 calls per day lasting more than 5 minutes.

Requirements

  • Experience in Customer Success or Account Management.
  • Strong customer orientation and ability to build trusted client relationships.
  • Excellent organizational and interpersonal skills.
  • Proficiency with CRM systems and digital tools.
  • Ability to work independently and manage a client portfolio autonomously.
  • A real estate background is a plus.
  • Willingness to work as an independent freelancer or create independent contractor status.
  • Ability to maintain high client engagement and support revenue retention.
  • Comfort with a performance-based environment focused on portfolio results.

Benefits

  • Fixed salary plus variable compensation tied to retention, engagement, and portfolio performance.
  • Long-term freelance collaboration.
  • A structure designed to balance stability with professional growth.

Interested in this position?

Apply directly on the company website

Apply Now

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