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Enterprise Customer Success Manager — UK, Remote Contract

1 month, 4 weeks ago
Europe, United Kingdom
Contract
Senior
Customer Success Manager
Customer and Technical Support
Salesforce
Apply Now
HeyGen

HeyGen

HeyGen is an AI video platform revolutionizing video production with generative AI technology, enabling users to create professional videos with AI avatars and voices in minutes.

Professional Services
11-50
Founded 2020
$9M raised
View All Jobs

Description

  • Own post-sale value realization for assigned Enterprise customers and translate sales intent into measurable business outcomes.
  • Lead customer conversations around business impact, including cost reduction, faster content production, scalable output, and global consistency.
  • Guide customers through immediate, structural, and strategic value stages over the life of the account.
  • Define, track, and reinforce outcome-based success metrics such as time-to-value, cost savings, workflow adoption, and renewal readiness.
  • Run structured business reviews in French where appropriate and document value realized throughout the contract term.
  • Own renewal readiness well ahead of expiration and proactively assess and mitigate churn risk.
  • Identify expansion opportunities based on demonstrated impact, new workflows, and broader organizational adoption.
  • Partner cross-functionally with Sales, Support, Product, and Marketing to deliver a cohesive customer experience across EMEA and the US.
  • Localize playbooks, enablement assets, and success plans for French-speaking customers.
  • Contribute to improving the customer engagement model and operating cadence as the EMEA team scales.

Requirements

  • 3+ years of experience in Customer Success, Professional Services, or Consulting in a SaaS environment, preferably with AI tools.
  • Full professional fluency in French and English; ability to lead executive-facing conversations and write customer-facing materials in French.
  • Proficiency in German is a strong plus.
  • Experience in Enterprise customer success motions, including PLG and sales-led models; EMEA enterprise experience strongly preferred.
  • Proven ability to manage accounts using business outcomes and metrics, not just activity.
  • Comfort working with ambiguity and prioritizing independently in a high-autonomy contract role.
  • Strong written and verbal communication skills in both French and English.
  • Experience building repeatable customer success playbooks and processes.
  • Data-informed mindset with the ability to synthesize insights into clear recommendations.
  • CRM proficiency, with Salesforce preferred, and familiarity with BI/data visualization tools such as Hex or similar.

Benefits

  • £70,000–£110,000 annual salary target.
  • Remote role based in the United Kingdom.
  • Work European business hours.
  • Independent contractor engagement.
  • High ownership and autonomy over customer outcomes.
  • Opportunity to help define the UK and EMEA customer success function as the first CS hire in the UK.

Interested in this position?

Apply directly on the company website

Apply Now

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