Manufacturing Partner Success Manager

2 hours, 26 minutes ago
Contract
Mid Level
Customer and Technical Support
Xometry Europe

Xometry Europe

Xometry Europe provides on-demand manufacturing services including CNC machining, 3D printing, sheet metal processing, and injection moulding. Instant quotes and efficient ordering through their platform for custom and serial parts manufacturing.

Industrial Conglomerates
251-1K
Founded 2013

Description

  • Serve as the primary contact for manufacturing partners and resolve production blockers involving costs, lead times, freight, and labeling.
  • Manage job cancellation requests and missing inspection documentation from start to finish.
  • Oversee PSS dispute resolution and escalate complex risks to leadership.
  • Monitor communication queues, prioritize tasks, and prevent production delays.
  • Recover troubled orders and execute pull-in requests to support month-end and quarter-end targets.
  • Collaborate with Operations and Quality CoE teams to improve manufacturing outcomes.
  • Provide partners with transparent project-status and quality-requirement updates.
  • Identify automation opportunities and maintain documentation supporting revenue recognition.
  • Provide peer coverage during peak periods and follow Xometry quality management systems.

Requirements

  • Bachelor’s degree in Supply Chain, Engineering, Business Administration, or a related technical field, or equivalent experience.
  • 4+ years of supply chain and/or customer service experience, preferably in manufacturing operations.
  • Experience managing customer expectations and meeting schedule commitments.
  • Knowledge of manufacturing processes, timelines, and documentation.
  • Strong analytical, organizational, multitasking, and problem-solving skills.
  • Ability to independently drive completion of projects in a fast-paced environment.
  • Excellent verbal and written communication, relationship management, collaboration, and attention to detail.
  • Proficiency with ERP tools and communication software.
  • Experience with quality management systems such as ISO 9001.
  • English proficiency at C1+ level and availability during U.S. Eastern Time and U.S. holidays.
  • Experience with Xometry’s marketplace or similar platforms, data-analysis tools such as Google Sheets, or manufacturing environments is preferred.

Benefits

  • Competitive salary and comprehensive benefits package.
  • Health and life insurance.
  • Generous paid time off, including vacation, sick leave, and floating and fixed holidays.
  • Employee Assistance Program and other well-being resources.
  • Remote work flexibility.
  • Ongoing well-being activities and charitable initiatives.
  • Structured onboarding covering processes, technology, and systems.
  • Development opportunities in a fast-growing company.

Interested in this position?

Apply directly on the company website

Apply Now

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