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Host Account Manager - Emerging Product

4 weeks ago
Argentina
Contract
Mid Level
Account Manager
Customer and Technical Support
Apply Now
PadSplit

PadSplit

PadSplit offers clean, modern furnished rooms for rent at an affordable weekly fee, including utilities, WiFi, laundry access, and 24/7 telemedicine service. They are disrupting the affordable housing industry by creating safe, attractive co-living env...

Family Services
51-250
$35M raised
View All Jobs 9

Description

  • Own and manage a portfolio of PadSplit hosts as the primary point of contact for support, policy, and portfolio direction.
  • Build proactive, trust-based host relationships that reduce churn and increase lifetime value.
  • Conduct regular performance check-ins and structured reviews against host goals and PadSplit benchmarks.
  • Drive host accountability on occupancy, bookability flags, rejection rates, move-in ratings, and member retention.
  • Partner with hosts on portfolio growth, including adding new properties and expanding their footprint.
  • Serve as an internal advocate by surfacing host feedback and trends to product, operations, and leadership.
  • Maintain deep knowledge of PadSplit’s platform, fee structures, payout mechanics, and host-facing policies.
  • Guide hosts on pricing strategy, occupancy optimization, listing quality, and platform best practices using data.
  • Lead onboarding calls for new hosts and set expectations for early success.
  • Resolve complex host issues, coordinate cross-functional escalations, and document outcomes accurately.
  • Identify recurring host issues and contribute to scalable playbooks, talk tracks, and process improvements.

Requirements

  • 3+ years of account management, customer success, or high-touch client relationship experience.
  • Background in real estate, property management, hospitality, or a platform-based marketplace is strongly preferred.
  • Ability and willingness to develop deep working knowledge of PadSplit’s product, fee structures, and policies.
  • Proven ability to manage a large book of relationships with a proactive, not reactive, approach.
  • Comfort using data to communicate performance and turn metrics into actionable guidance.
  • Strong critical thinking and sound judgment in incomplete or conflicting situations.
  • Ability to balance empathy with directness when delivering difficult or unpopular outcomes.
  • Clear, confident written and verbal communication with diverse audiences.
  • Highly organized with strong prioritization and follow-through across a large portfolio.
  • Genuine belief in PadSplit’s mission and interest in the affordable housing space.
  • Motivated to help build and improve a new function from the ground up.
  • Must be authorized to work in the United States and complete E-Verify and I-9 requirements.

Interested in this position?

Apply directly on the company website

Apply Now

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