Triage Engagement and Solutions (Contract)

1 day, 3 hours ago
Contract
Mid Level
Customer and Technical Support
Latitude AI

Latitude AI

Latitude AI is a wholly owned subsidiary of Ford Motor Company developing automated driving technologies. Bringing this vision to scale, our in-house ADAS platform will debut on Ford's all-new Universal Electric Vehicle Platform in 2027.

information technology & services
501-1000
$3M raised

Description

  • Operate as a subject matter expert across multiple team functions with minimal supervision and present metrics and reports to leadership.
  • Identify opportunities to improve core operational processes, including tooling, documentation, policy, and team scope.
  • Lead coordination between internal and external teams to identify and drive solutions for Triage support.
  • Build and maintain tools that support Triage workflows, operational efficiency, and data-driven reporting.
  • Write, maintain, and own clear documentation to support decision-making on safety-critical issues.
  • Assist management with setting quarterly objectives and defining necessary requirements.
  • Own the development of new operational processes and communicate with management and stakeholders.
  • Partner with cross-functional stakeholders to improve software layout development, operational procedures, and executive metric reporting.
  • Work in a fast-paced operational environment with strong attention to detail.
  • Mentor and train team members within the domain of expertise.

Requirements

  • Bachelor’s degree with 2 years of employment experience, or Associate’s degree with 4 years, or High School Diploma/GED with 6 years of employment experience.
  • Ability to learn new software tools and technologies quickly.
  • Strong experience with Atlassian products, including Confluence and Jira.
  • Excellent communication skills for working with cross-functional engineering teams.
  • Thorough analytical skills to assess cause, impact, and severity of issues while developing detailed documentation.
  • Strong attention to detail when working with cross-functional engineering teams.
  • Willingness to quickly adapt to process changes.
  • Interest in developing advanced driver-assist systems (ADAS).
  • Experience working with ADAS automation testing products (preferred).
  • Strong Excel or Google Sheets experience (preferred).
  • Experience working independently on complex problems (preferred).
  • Experience in an operations environment focused on improving quality and time on task (preferred).
  • Experience in a software/IT, operational, or STEM environment (preferred).
  • Experience using data visualization tools such as Looker or Superset (preferred).
  • Experience with technical writing (preferred).

Benefits

  • 12-month contract position.
  • Expected hourly pay range in California: $33.78 - $56.68/hour USD.
  • Actual starting pay is based on work location, experience, relevant training and education, and skill level.
  • Equal Opportunity Employer committed to a culturally diverse workforce.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Seasonal Customer Service Representative - 2026 (Eastern Region)

Minted 251-1K Professional Services

Minted is hiring a remote seasonal Customer Service Representative to support customers on stationery, art, and home orders during the September through December 2026 holiday period.

CRM E-commerce Salesforce
2 days, 3 hours ago

(fluent English) Customer Support Consultant (Remote)

SupportYourApp 251-1K Internet Software & Services

SupportYourApp is hiring a Customer Support Consultant to provide remote customer and technical support for global tech clients in a multilingual, multicultural environment.

Android iOS
2 days, 4 hours ago

Technician - Nightshift (Contract)

Skyline Eco-Adventures 11-50 Hotels, Restaurants & Leisure

Zipline is hiring a Technician to support field maintenance operations for its global autonomous logistics system, ensuring safe and reliable aircraft and equipment movement and site execution.

3 days, 3 hours ago

Vietnamese Language Interpreter (Work from home)

TWO95 International 51-250 Internet Software & Services

Language Interpreter (English & Vietnamese) for a 12-month renewable remote contract, providing live interpretation for calls across multiple industries and emergency-related contexts.

Android iOS
4 days, 3 hours ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers