lago

lago

lago connects talented individuals from emerging markets with high-quality remote job opportunities, facilitating professional growth and increased earnings for both workers and agencies.

Professional Services

Description

  • Serve as the main point of contact for an assigned portfolio of marketing clients and build trust-based relationships.
  • Lead regular client meetings and check-ins to review performance, discuss strategy, and address concerns.
  • Develop and present monthly performance reports with insights and strategic recommendations.
  • Translate client goals and feedback into clear internal briefs for delivery teams across paid media, SEO, content, and creative.
  • Proactively identify upsell and expansion opportunities within existing accounts.
  • Monitor campaign performance and ensure deliverables are completed on time and to quality standards.
  • Manage client expectations around timelines, scope, and results.
  • Escalate and resolve client issues quickly while maintaining high satisfaction levels.
  • Collaborate with internal specialists to develop and refine client strategies.
  • Track account health metrics such as NPS, retention, and revenue per account, and flag at-risk accounts proactively.

Requirements

  • 2 to 4 years of experience in account management, client success, or client services within a marketing agency or similar environment.
  • Strong understanding of digital marketing channels including paid media, SEO, social, email, or content.
  • Excellent written and verbal communication skills in English (B1 to C1).
  • Proven ability to manage multiple client relationships simultaneously.
  • Strong organizational skills and attention to detail.
  • Ability to interpret performance data and communicate insights clearly to non-technical clients.
  • Experience with project management and/or CRM tools.
  • Reliable internet connection and a quiet, professional environment for client calls.
  • Availability to work US time zones.
  • Comfortable working as an independent contractor.
  • Experience managing accounts in a performance marketing or ecommerce-focused agency (preferred).
  • Familiarity with marketing reporting platforms such as Google Analytics, Looker Studio, or similar (preferred).
  • Background in a specific marketing channel such as paid media, SEO, social, or email (preferred).
  • Experience identifying and closing upsell opportunities within existing client accounts (preferred).
  • Knowledge of project management tools such as Asana, Monday.com, or ClickUp (preferred).
  • Track record of high client retention and NPS scores (preferred).

Benefits

  • Remote work from anywhere with a global team.
  • Work-life balance in a flexible remote environment.
  • Growth opportunities to shape your role and grow with the team.
  • Innovative, data-driven culture focused on solving challenges and driving success.
  • Salary in USD based on experience.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Business Development Manager - Singapore

CertiK is hiring a Business Development Manager in Singapore to lead institutional sales and commercial relationships for its blockchain security and compliance offerings.

Blockchain CRM Cybersecurity Penetration Testing
1 day, 4 hours ago

Client Services Manager

Global Medical is hiring a Client Services Manager to lead virtual assistant teams and manage client relationships in a remote medical services setting.

3 days, 4 hours ago

Account Manager - E-commerce Marketing Agency

Hustler Marketing 51-250 Professional Services

Hustler Marketing is hiring an Account Manager to oversee assigned client accounts and lead marketing campaign execution that drives conversions, sales, and client revenue.

Asana Email Marketing
1 week ago

Digital Marketing Account Manager

Pavago IT Services

Digital Marketing Account Manager for a remote independent contractor role at Spark Hire, owning Google Business Profile optimization and Local SEO delivery for a portfolio of client accounts.

Digital Marketing SEO
1 week, 1 day ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers