RemoteLeads Logo
Sign Up Sign In

Program Manager (Customer Services & Product Protection)

3 weeks, 2 days ago
Poland
Contract
Lead
Program Manager
Project and Program Management
Apply Now
Helprise

Helprise

Helprise is a Swiss-based partner in business services with nearshore delivery in Poland and offshore hubs in India and Ghana. We provide top talent, outsourcing, executive & leadership search, and AI-enabled solutions in Finance, HR, IT, Procurement, ...

View All Jobs 3

Description

  • Own the program end-to-end from business case development through pilot delivery and scale-up recommendations.
  • Lead development and validation of the commercial and financial business case, including investment analysis and unit economics.
  • Drive vendor sourcing and selection, including RFI/RFQ preparation, evaluation, negotiations, and recommendations.
  • Define and implement the operating model for customer protection and after-sales service solutions.
  • Coordinate cross-functional teams across business, technology, legal, procurement, finance, operations, and regional markets.
  • Prepare executive-level presentations, investment recommendations, and decision materials for senior leadership.
  • Oversee launch readiness, including contracting, partner onboarding, operational preparedness, and go-live activities.
  • Design, monitor, and evaluate pilot programs, define success metrics, and recommend future expansion.
  • Manage day-to-day program governance, risks, dependencies, and stakeholder communication.

Requirements

  • 8-12+ years of experience managing complex business transformation programs in consumer products, connected devices, after-sales services, protection programs, or related industries.
  • Proven experience owning end-to-end strategic programs as a business lead, beyond traditional project or PMO responsibilities.
  • Hands-on experience leading vendor sourcing, procurement, or strategic partner selection initiatives involving multiple stakeholders.
  • Strong financial acumen with experience building and defending business cases, financial models, and commercial assumptions.
  • Understanding of commercial, contractual, and regulatory considerations in customer service or protection-related offerings.
  • Experience with subscription, membership, or service-based business models is highly desirable.
  • Strong executive communication and stakeholder management skills with the ability to influence senior decision-makers.
  • Demonstrated ability to lead cross-functional international teams and deliver large-scale strategic initiatives.
  • Excellent analytical, negotiation, and decision-making skills.
  • Fluent English.

Benefits

  • Flexible hours with the possibility of remote or hybrid work, depending on the role and preferences.
  • Private medical care, MultiSport card, and life insurance.
  • Individual development budget for professional growth.
  • Access to Lumina Learning tools and support from certified practitioners.
  • Team-building and integration activities such as cooking sessions, yoga weekends, and escape rooms.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Bounteous

Incident Management

Bounteous 1K-5K Internet Software & Services

UK-based remote Incident Commander role at a fintech company focused on keeping trading and financial platforms stable, resilient, and available through incident leadership, service management, and audit-ready operations.

United Kingdom Contract Lead Program Manager
Splunk
4 days, 16 hours ago
Capco

Engenheiro de Planejamento - Remoto

Capco 5K-10K Internet Software & Services

Capco is hiring an engineering professional to manage project schedule and risk planning for project execution and monitoring.

Brazil Contract Mid Level Program Manager Project Manager
6 days, 17 hours ago
Sand Cherry Associates

Financial Technology Consultant, Program Management

Sand Cherry Associates 51-250 Professional Services

Sand Cherry Associates is hiring a Technology Consultant or Technology Program Manager to lead a remote enterprise travel, expense, and corporate card systems rollout for a large financial systems initiative.

United States Contract Senior Program Manager
$120k-$135k
1 week, 3 days ago
Sand Cherry Associates

Transformation Program Manager, Order to Cash (O2C)

Sand Cherry Associates 51-250 Professional Services

Sand Cherry Associates is seeking an Order-to-Cash Transformation Program Manager to lead a newly established enterprise transformation workstream focused on redesigning O2C processes and supporting broader transformation governance and delivery.

United States Contract Lead Program Manager
$110k-$150k
Agile ERP Microsoft Dynamics 365 Power BI Scrum
1 week, 3 days ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers