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Program Manager (Customer Services & Product Protection)

1 month, 1 week ago
Poland
Contract
Lead
Program Manager
Project and Program Management
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Helprise

Helprise

Helprise is a Swiss-based partner in business services with nearshore delivery in Poland and offshore hubs in India and Ghana. We provide top talent, outsourcing, executive & leadership search, and AI-enabled solutions in Finance, HR, IT, Procurement, ...

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Description

  • Own the program end-to-end from business case development through pilot delivery and scale-up recommendations.
  • Lead development and validation of the commercial and financial business case, including investment analysis and unit economics.
  • Drive vendor sourcing and selection, including RFI/RFQ preparation, evaluation, negotiations, and recommendations.
  • Define and implement the operating model for customer protection and after-sales service solutions.
  • Coordinate cross-functional teams across business, technology, legal, procurement, finance, operations, and regional markets.
  • Prepare executive-level presentations, investment recommendations, and decision materials for senior leadership.
  • Oversee launch readiness, including contracting, partner onboarding, operational preparedness, and go-live activities.
  • Design, monitor, and evaluate pilot programs, define success metrics, and recommend future expansion.
  • Manage day-to-day program governance, risks, dependencies, and stakeholder communication.

Requirements

  • 8-12+ years of experience managing complex business transformation programs in consumer products, connected devices, after-sales services, protection programs, or related industries.
  • Proven experience owning end-to-end strategic programs as a business lead, beyond traditional project or PMO responsibilities.
  • Hands-on experience leading vendor sourcing, procurement, or strategic partner selection initiatives involving multiple stakeholders.
  • Strong financial acumen with experience building and defending business cases, financial models, and commercial assumptions.
  • Understanding of commercial, contractual, and regulatory considerations in customer service or protection-related offerings.
  • Experience with subscription, membership, or service-based business models is highly desirable.
  • Strong executive communication and stakeholder management skills with the ability to influence senior decision-makers.
  • Demonstrated ability to lead cross-functional international teams and deliver large-scale strategic initiatives.
  • Excellent analytical, negotiation, and decision-making skills.
  • Fluent English.

Benefits

  • Flexible hours with the possibility of remote or hybrid work, depending on the role and preferences.
  • Private medical care, MultiSport card, and life insurance.
  • Individual development budget for professional growth.
  • Access to Lumina Learning tools and support from certified practitioners.
  • Team-building and integration activities such as cooking sessions, yoga weekends, and escape rooms.

Interested in this position?

Apply directly on the company website

Apply Now

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