IT Service Design Lead (12 Month Contract)

3 weeks, 1 day ago
Contract
Lead
Project and Program Management
Who Gives A Crap

Who Gives A Crap

Who Gives A Crap is a socially conscious company that sells eco-friendly toilet paper, paper towels, and tissues. They donate 50% of their profits to help build toilets in developing countries, aiming to improve sanitation and access to clean water. Wi...

Paper & Forest Products
51-250
Founded 2010

Description

  • Shape service design and change approaches for priority IT initiatives.
  • Partner with Service Operations to improve support readiness, request pathways, and the service catalogue.
  • Translate security roadmap requirements into practical guidance for affected teams.
  • Establish a supportive operating model for security awareness, phishing simulations, and training.
  • Improve employee onboarding, offboarding, and role-change workflows with the People Team.
  • Coach and provide direction to the Change & Communications Coordinator through regular one-to-ones.
  • Coordinate plans, owners, audiences, communications, and support needs for complex rollouts.
  • Identify service gaps, anticipate operational friction, and recommend improvements.

Requirements

  • Experience leading or coordinating organisational change and service design initiatives.
  • Strong organisation, prioritisation, and stakeholder-management skills.
  • Ability to work effectively with ambiguity and quickly understand complex initiatives.
  • Critical-thinking skills with the ability to identify underlying problems and operational risks.
  • Experience building trusted relationships across Security, Operations, and People teams.
  • Coaching and mentoring ability, including supporting independent ownership of workstreams.
  • Ability to translate technical requirements into clear, practical guidance for non-technical audiences.
  • Initiative to identify service gaps and develop first-pass recommendations.
  • Deep technical or security expertise is not required.

Benefits

  • Competitive, market-informed salary.
  • Healthcare support for team members worldwide.
  • Generous paid leave.
  • Tailored learning and development opportunities.
  • Free toilet paper.
  • Opportunity to work for a certified B Corp focused on social and environmental impact.

Interested in this position?

Apply directly on the company website

Apply Now

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