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Client Services Manager

2 months, 2 weeks ago
Philippines
Contract
Senior
Account Manager
Customer and Technical Support
Apply Now
Global Medical Virtual Assistants Careers Page

Global Medical Virtual Assistants Careers Page

Enhance your healthcare organization's capacity with GMVA’s scalable workforce solutions, designed to streamline operations without adding FTEs.

outsourcing/offshoring
11-50
View All Jobs 12

Description

  • Manage the day-to-day planning, operations, and problem-solving for Medical Client-VA pairs to meet client targets.
  • Partner with clients to create task lists that improve productivity and profitability.
  • Help clients grow their businesses using Global Medical’s services.
  • Manage Medical Client-VA relationships and performance alignment.
  • Handle client needs, concerns, high-level escalations, and negotiations.
  • Anticipate growth opportunities and identify recurring patterns in client accounts.
  • Coordinate with clients and team members in a high-pressure, professional environment.

Requirements

  • A degree in a medical or healthcare-related field is preferred.
  • At least 3 years of healthcare, medical management, or remote management experience.
  • Familiarity with operational processes.
  • Highly proficient in English, both written and oral.
  • Able to perform under pressure and work with high-level professionals in a team environment.
  • Self-starter who is highly motivated, focused, organized, and growth-minded.
  • At least 1 year of training and development experience is preferred but not required.
  • Ability to think outside the box and create solutions as needed.
  • Efficient with MS Office applications and Google Suite.
  • Open to working night shifts.
  • Primary system: Intel Core i5-6000 (6th Gen or higher) or AMD Ryzen 5 or higher, 8 GB RAM, Windows 11 64-bit or macOS Ventura, USB noise-cancelling headset, and a clear camera.
  • Backup system: second computer with similar specs or a UPS capable of powering the workstation for at least 3 hours, typically 240Wh or higher.
  • Primary internet connection: DSL/Fiber with a minimum 100 mb/s contracted speed.
  • Backup internet connection: minimum 20 mb/s via cell or wired.
  • Recommended primary system: Intel Core i7/i9/Core Ultra or AMD Ryzen 7 or higher, 16 GB RAM, Windows 11 64-bit or macOS Tahoe.
  • Recommended primary internet connection: DSL/Fiber with a minimum 500 mb/s contracted speed.

Benefits

  • Rate of up to $1,600 USD monthly.
  • Independent contractor employment type.
  • Free training.
  • Paid time off.
  • HMO coverage.
  • Optical rewards.
  • Performance-based increase.
  • Permanent work-from-home setup.

Interested in this position?

Apply directly on the company website

Apply Now

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