Customer Service - Temporary Mon-Fri

12 hours, 31 minutes ago
Contract
Entry Level
Customer and Technical Support
Five Star Solutions

Five Star Solutions

Five Star Solutions is a global Business Process Outsourcing (BPO) and Customer Experience (CX) partner based in Sioux Falls, South Dakota. Founded in 1986, the company specializes in secure and scalable contact center services, blending human expertise with advanced technology. It serves a diverse range of industries, including healthcare, retail, financial services, government, travel, insurance, and fintech. The company offers a comprehensive suite of services, including contact center operations, CX management, AI-enabled contact centers, and specialized industry solutions. Five Star Solutions emphasizes security and compliance, ensuring that its operations meet regulatory standards such as HIPAA and GDPR. With a workforce of 1,001 to 5,000 professionals, the company operates from locations in the United States, Guatemala, and the Philippines, providing tailored support strategies to meet the unique needs of its clients.

outsourcing/offshoring
1001-5000
Founded 1986

Description

  • Manage high volumes of inbound customer calls promptly.
  • Follow communication scripts for different customer topics.
  • Identify customer needs, clarify information, research issues, and provide solutions or alternatives.
  • Use company and client resources to handle calls accurately.
  • Identify opportunities to upsell products when appropriate.
  • Transition efficiently between tasks while maintaining composure.
  • Maintain punctuality, attendance, and availability during scheduled shifts.
  • Provide positive and professional customer interactions.
  • Cross-train in additional functions as requested.

Requirements

  • At least 18 years old.
  • 3–6 months of customer service or customer support experience preferred.
  • 3–6 months of call center or office experience preferred.
  • Basic computer skills and ability to learn quickly.
  • Strong telephone, verbal communication, and active listening skills.
  • Ability to work independently.
  • Successful background check in accordance with applicable laws.
  • Must provide a laptop or desktop; Chromebooks, netbooks, and tablets are not accepted.
  • Windows 10 or 11 64-bit system with an Intel Core i5-8250U processor or greater, 8 GB RAM, and dual monitors with 1280×768 resolution or higher.
  • Secure, dedicated high-speed internet with a hardwired LAN connection, USB DSP headset, enabled firewall, and current antivirus software.
  • Must maintain a dedicated home workspace with a desk, chair, and electrical outlet.
  • Applicants must reside in one of the listed eligible states.

Benefits

  • Work-at-home position.
  • Bring-your-own-device work arrangement.
  • Equal opportunity employer committed to a diverse workforce.

Interested in this position?

Apply directly on the company website

Apply Now

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