Customer Support Representative (Remote, Project Based)

2 weeks, 6 days ago
Contract
Junior
Customer and Technical Support
Fresh Prints

Fresh Prints

Fresh Prints specializes in providing custom apparel and promotional products, offering over 1000 designs and 500 branded items tailored to the latest retail fashion trends, with a focus on serving student groups and organizations across various campuses.

Textiles, Apparel & Luxury Goods
251-1K
Founded 2009

Description

  • Respond to customer support requests during overnight PST hours.
  • Provide Tier 1 support to Parkade users and help them complete actions in the app.
  • Identify root causes, troubleshoot issues, and provide clear next steps.
  • Gather information and reproduce application issues when necessary.
  • Handle routine administrative requests requiring internal assistance.
  • Follow established support processes and prioritize requests by urgency and customer impact.
  • Document customer interactions and resolutions accurately.
  • Follow up on unresolved issues and escalate complex or high-priority cases appropriately.
  • Deliver a helpful, positive customer experience.

Requirements

  • Previous experience in customer support, customer service, help desk, or a similar role.
  • Strong written and verbal English communication skills.
  • Active listening, critical thinking, and problem-solving abilities.
  • Ability to troubleshoot straightforward user issues and determine when escalation is needed.
  • Ability to follow processes while exercising sound judgment.
  • Strong attention to detail, accuracy, multitasking, prioritization, and time-management skills.
  • Comfort working independently with limited supervision and maintaining reliable attendance.
  • Ability to learn and navigate new software and web or mobile applications.
  • Availability for overnight coverage from 10:00 PM to 6:00 AM PST; team coverage is required 7 days per week.
  • Experience with SaaS or web/mobile applications, Tier 1 support, issue reproduction, or platforms such as Zendesk or Intercom is preferred.

Benefits

  • Monthly salary of $700–$800.
  • Fully remote work environment.
  • Professional growth and development opportunities.
  • High-impact role with meaningful ownership and responsibility.
  • Project-based engagement expected to run approximately one year, from September 2026 through 2027.

Interested in this position?

Apply directly on the company website

Apply Now

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