Trust & Safety Representative

3 weeks ago
Freelance
Mid Level
Customer and Technical Support
Timeleft

Timeleft

Timeleft offers a unique dining experience where individuals can meet and connect with five strangers each week, using a personality-matching algorithm to facilitate engaging conversations and meaningful interactions over dinner.

Diversified Consumer Services
1-10
Founded 2020

Description

  • Review flagged in-app messages, user profiles, photos, and safety reports against Community Guidelines.
  • Remove content, issue warnings, and suspend or ban accounts when appropriate.
  • Handle user appeals fairly and document the reasoning behind each decision.
  • Escalate complex, high-risk, or novel cases to the Global Trust & Safety Manager.
  • Accurately log moderation actions for reporting and audit purposes.
  • Identify recurring patterns, policy gaps, and classifier misses for Trust & Safety and Engineering teams.
  • Participate in weekly calibration sessions to maintain consistent decisions.

Requirements

  • Previous experience in content moderation, Trust & Safety, or frontline support is required.
  • Fluency in English is essential.
  • Sound judgment and consistency when reviewing high volumes of cases.
  • Emotional resilience when handling sensitive content daily.
  • Clear, calm written communication, particularly when explaining decisions to users.
  • Strong attention to detail and discretion with sensitive user data.
  • Ability to work independently in a remote, fast-paced environment.
  • Experience with moderation or ticketing tools such as Zendesk or Intercom is preferred.
  • French, Spanish, Portuguese, or German language skills are preferred.

Benefits

  • Remote freelance position.
  • Saturday–Wednesday schedule, 06:00–15:00 IST, including a one-hour break.
  • Practical case study and structured interview process.

Interested in this position?

Apply directly on the company website

Apply Now

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