Customer Service - Temporary Mon-Fri

12 hours, 41 minutes ago
Contract
Entry Level
Customer and Technical Support
Five Star Solutions

Five Star Solutions

Five Star Solutions is a global Business Process Outsourcing (BPO) and Customer Experience (CX) partner based in Sioux Falls, South Dakota. Founded in 1986, the company specializes in secure and scalable contact center services, blending human expertise with advanced technology. It serves a diverse range of industries, including healthcare, retail, financial services, government, travel, insurance, and fintech. The company offers a comprehensive suite of services, including contact center operations, CX management, AI-enabled contact centers, and specialized industry solutions. Five Star Solutions emphasizes security and compliance, ensuring that its operations meet regulatory standards such as HIPAA and GDPR. With a workforce of 1,001 to 5,000 professionals, the company operates from locations in the United States, Guatemala, and the Philippines, providing tailored support strategies to meet the unique needs of its clients.

outsourcing/offshoring
1001-5000
Founded 1986

Description

  • Manage high volumes of inbound customer calls promptly.
  • Follow approved communication scripts for different call topics.
  • Identify customer needs, clarify information, research issues, and provide solutions or alternatives.
  • Use company and client resources to resolve calls accurately.
  • Identify opportunities to upsell relevant products when appropriate.
  • Transition efficiently between tasks while maintaining composure.
  • Maintain punctuality, attendance, and availability during scheduled shifts.
  • Provide positive and professional customer interactions.
  • Cross-train on additional tasks as requested.

Requirements

  • 3–6 months of customer service or customer support experience preferred.
  • 3–6 months of call center or office experience preferred.
  • Basic computer skills and strong telephone, verbal communication, and active-listening skills.
  • Ability to learn quickly and work independently.
  • Must be at least 18 years old.
  • Successful completion of a background check as permitted by applicable laws.
  • Must provide a laptop or desktop computer; Chromebooks, netbooks, and tablets are not accepted.
  • Computer must have an Intel Core i5-8250U processor or better, 8 GB RAM, Windows 10 or 11 64-bit, and dual monitors with 1280×768 resolution or higher.
  • Must provide a USB DSP headset, secure high-speed internet, dedicated workspace, and hardwired LAN connection; Wi-Fi and extenders are not permitted.
  • Up-to-date antivirus software and an enabled firewall are required.

Benefits

  • Work-from-home position for residents of eligible states.
  • Bring-your-own-device work arrangement with a dedicated home workspace.
  • Equal opportunity employer with participation in E-Verify.

Interested in this position?

Apply directly on the company website

Apply Now

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