Customer Service - Temporary Mon-Fri

12 hours, 56 minutes ago
Contract
Entry Level
Customer and Technical Support
Five Star Solutions

Five Star Solutions

Five Star Solutions is a global Business Process Outsourcing (BPO) and Customer Experience (CX) partner based in Sioux Falls, South Dakota. Founded in 1986, the company specializes in secure and scalable contact center services, blending human expertise with advanced technology. It serves a diverse range of industries, including healthcare, retail, financial services, government, travel, insurance, and fintech. The company offers a comprehensive suite of services, including contact center operations, CX management, AI-enabled contact centers, and specialized industry solutions. Five Star Solutions emphasizes security and compliance, ensuring that its operations meet regulatory standards such as HIPAA and GDPR. With a workforce of 1,001 to 5,000 professionals, the company operates from locations in the United States, Guatemala, and the Philippines, providing tailored support strategies to meet the unique needs of its clients.

outsourcing/offshoring
1001-5000
Founded 1986

Description

  • Manage high volumes of inbound customer calls promptly.
  • Follow required communication scripts for different inquiry types.
  • Identify customer needs, clarify information, research issues, and provide solutions or alternatives.
  • Use company and client resources to resolve calls accurately.
  • Identify appropriate opportunities to upsell products.
  • Transition efficiently between tasks while maintaining composure.
  • Maintain scheduled availability, punctuality, and attendance at the workstation.
  • Provide positive and professional customer interactions.
  • Cross-train on additional functions as requested.

Requirements

  • 3–6 months of customer service or customer support experience preferred.
  • 3–6 months of call center or office experience preferred.
  • Basic computer skills and the ability to learn quickly and work independently.
  • Strong telephone, verbal communication, and active listening skills.
  • Must be at least 18 years old.
  • Successful background check in accordance with applicable state and federal laws.
  • Must provide a laptop or desktop; Chromebooks, netbooks, and tablets are not permitted.
  • Intel Core i5-8250U or higher processor, 8GB RAM, and Windows 10 or 11 64-bit operating system.
  • Dual monitors with at least 1280×768 resolution and a USB DSP headset.
  • Secure, dedicated high-speed internet with a hardwired LAN connection; Wi-Fi and extenders are not permitted.
  • Dedicated workspace, enabled firewall, and up-to-date antivirus software are required.
  • Must reside in one of the listed eligible states.

Benefits

  • Work-from-home position.
  • Employer committed to a diverse and inclusive workplace.
  • Equal opportunity employer supporting veterans, disabled individuals, and LGBT employees.

Interested in this position?

Apply directly on the company website

Apply Now

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