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Renewal Account Manager (Contractor)

1 month ago
United States
Contract
Junior
Account Manager
Sales and Business Development
CRM NetSuite Salesforce
Apply Now
Accela

Accela

Accela is the leading provider of productivity and civic engagement software solutions for local, state, and federal government agencies. Their platform offers cloud-based solutions for permitting, licensing, code enforcement, and service request manag...

Internet Software & Services
251-1K
Founded 1999
$234M raised
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Description

  • Engage with customers and partners to renew subscription and support revenues.
  • Lead renewal contract negotiations and secure on-time contract booking.
  • Apply Accela’s sales and renewal processes, policies, and approval requirements consistently.
  • Build renewal quotes and maintain accurate customer and contract data in Salesforce CPQ.
  • Use AI tools to draft, refine, and personalize renewal communications while meeting timelines.
  • Identify renewal risk early using engagement signals, contract complexity, and historical patterns, and escalate issues appropriately.
  • Maintain disciplined renewal management practices to support accurate forecasting and predictable outcomes.
  • Drive renewals to close within committed timeframes and communicate risks, slippage, or dependencies to stakeholders.
  • Support cross-sell and upsell opportunities with the field sales team to generate incremental revenue.
  • Meet or exceed renewal quotas.

Requirements

  • 2+ years of experience in Renewal Account Management or a closely related role.
  • Ability to independently manage renewal execution, timelines, and outcomes.
  • Experience managing multiple renewals concurrently while maintaining prioritization.
  • Strong attention to detail and analytical skills to interpret contract terms, validate pricing, and maintain reliable renewal data.
  • Clear and professional written and verbal communication skills for working with customers, partners, and internal stakeholders.
  • Experience forecasting renewal outcomes, identifying renewal risk early, and communicating slippage or dependencies proactively.
  • Strong cross-functional collaboration skills working with Sales, Customer Success, Finance, and Legal.
  • Comfortable working in a fast-paced, evolving environment with changing priorities and accountability for results.
  • Experience using CRM and quoting tools, including Salesforce, CPQ tools, NetSuite, Clari, Microsoft Excel, and Microsoft PowerPoint.
  • Initial 2-month contract with potential to convert to full-time based on business needs and performance.

Benefits

  • Annual base salary range of $25-30 an hour.
  • Flexible time off.
  • Comprehensive medical, dental, and vision insurance.
  • Family planning benefits.
  • 401(k) retirement savings plan with company match.
  • Health savings account with company contributions and flexible spending account options.
  • Life, accident, and disability coverage, plus business travel insurance.
  • Employee assistance programs and other well-being benefits.

Interested in this position?

Apply directly on the company website

Apply Now

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