RemoteLeads Logo
Sign Up Sign In

Technical Support Specialist - Brazil | Remote

2 months, 3 weeks ago
Anywhere, Brazil
Contract
Mid Level
Technical Support Engineer
Customer and Technical Support
CSS Grafana HTML JavaScript Python React REST API SQL
Apply Now
360dialog

360dialog

360dialog is a mobile app marketing platform and WhatsApp Business Solution Partner offering API solutions for personalized multi-channel campaigns.

Media
51-250
Founded 2012
View All Jobs 7

Description

  • Provide customer support across tickets, chat, email, and online meetings.
  • Collaborate with L2 support teams to identify and implement effective solutions.
  • Troubleshoot WhatsApp API-related issues and resolve technical problems.
  • Guide partners and clients in navigating the WhatsApp Business ecosystem.
  • Communicate with WhatsApp and Meta representatives.
  • Work closely with LATAM onboarding and commercial teams.
  • Manage multiple support priorities in a fast-paced environment while maintaining accuracy and attention to detail.

Requirements

  • 3-4 years of experience in support or technical support roles.
  • A degree in Computer Science, Science, Technology, or a related field.
  • Interest in moving into a more challenging support position.
  • Proven experience with web development technologies such as HTML, JavaScript, CSS, and APIs.
  • Hands-on experience with REST APIs and webhooks.
  • Solid understanding of technical fundamentals and helpdesk software.
  • English proficiency at C1 level or above plus one additional language.
  • Customer-focused mindset with strong empathy and communication skills.
  • Strong troubleshooting, problem-solving, and analytical abilities.
  • Bonus: experience with WhatsApp Business API or Meta Graph API.
  • Bonus: programming skills in SQL, JavaScript, Python, or React.
  • Bonus: familiarity with logging and monitoring tools such as Grafana.
  • Bonus: people management experience.
  • Bonus: additional language proficiency.

Benefits

  • Fully remote work from anywhere in the world.
  • Contract-based position.
  • Competitive salary package of $20k/year to $25k/year, depending on experience and fit.
  • Opportunity to work with an experienced, profitable, bootstrapped global company.
  • Daily opportunities to learn and grow in a dynamic team.
  • Chance to help shape a new industry in business messaging.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Minted

Seasonal Print Quality Resolution Assistant - 2026

Minted 251-1K Professional Services

Minted is hiring a remote seasonal Print Quality Resolution Assistant to handle post-print customer issues, diagnose design problems, and coordinate replacement orders for a fast-paced holiday workflow.

United States Contract Junior Customer Support Technical Support Engineer
$39k-$42k
Photoshop Salesforce Salesforce Lightning
4 days, 17 hours ago
Bounteous

Application Support Engineer

Bounteous 1K-5K Internet Software & Services

Nadex is hiring a remote Application Support Engineer to support exchange operations for its regulated derivatives trading environments, ensuring production stability and reliable daily trading activity.

United Kingdom Contract Senior Technical Support Engineer
AWS Bash EC2 Grafana Kafka Linux Python SFTP Splunk SQL Zabbix
4 days, 18 hours ago
Welo Global

Hydrus - Session Director — English (US)

Welo Global Professional Services

Welo Data, part of Welocalize, is hiring a Session Director to oversee live supervised voice recording sessions for a multilingual conversational AI project.

United States Freelance Junior Customer Support Technical Support Engineer
$0k-$0k
6 days, 18 hours ago
Resilient Co

Sr. Power Platform Support Engineer

Resilient Co 11-50 Professional Services

Power Platform Support Engineer at a governed Center of Excellence, responsible for keeping a mature enterprise Power Platform estate reliable and trusted through production support and incident resolution.

Chile Colombia Costa Rica Ecuador Paraguay Peru Uruguay Mexico Argentina Bolivia Brazil Contract Mid Level Technical Support Engineer
Azure OAuth Power BI PowerShell
1 week, 2 days ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers