RemoteLeads Logo
Sign Up Sign In

Technical Support Specialist - Brazil | Remote

4 months ago
Anywhere, Brazil
Contract
Mid Level
Technical Support Engineer
Customer and Technical Support
CSS Grafana HTML JavaScript Python React REST API SQL
Apply Now
360dialog

360dialog

360dialog is a mobile app marketing platform and WhatsApp Business Solution Partner offering API solutions for personalized multi-channel campaigns.

Media
51-250
Founded 2012
View All Jobs 3

Description

  • Provide customer support across tickets, chat, email, and online meetings.
  • Collaborate with L2 support teams to identify and implement effective solutions.
  • Troubleshoot WhatsApp API-related issues and resolve technical problems.
  • Guide partners and clients in navigating the WhatsApp Business ecosystem.
  • Communicate with WhatsApp and Meta representatives.
  • Work closely with LATAM onboarding and commercial teams.
  • Manage multiple support priorities in a fast-paced environment while maintaining accuracy and attention to detail.

Requirements

  • 3-4 years of experience in support or technical support roles.
  • A degree in Computer Science, Science, Technology, or a related field.
  • Interest in moving into a more challenging support position.
  • Proven experience with web development technologies such as HTML, JavaScript, CSS, and APIs.
  • Hands-on experience with REST APIs and webhooks.
  • Solid understanding of technical fundamentals and helpdesk software.
  • English proficiency at C1 level or above plus one additional language.
  • Customer-focused mindset with strong empathy and communication skills.
  • Strong troubleshooting, problem-solving, and analytical abilities.
  • Bonus: experience with WhatsApp Business API or Meta Graph API.
  • Bonus: programming skills in SQL, JavaScript, Python, or React.
  • Bonus: familiarity with logging and monitoring tools such as Grafana.
  • Bonus: people management experience.
  • Bonus: additional language proficiency.

Benefits

  • Fully remote work from anywhere in the world.
  • Contract-based position.
  • Competitive salary package of $20k/year to $25k/year, depending on experience and fit.
  • Opportunity to work with an experienced, profitable, bootstrapped global company.
  • Daily opportunities to learn and grow in a dynamic team.
  • Chance to help shape a new industry in business messaging.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Aviary Health

Patient Technology Support Specialist

Aviary Health 51-200 hospital & health care

Aviary Health is seeking a fully remote Patient Technology Support Specialist to help cardiac rehabilitation patients resolve device and connectivity issues so they can consistently access virtual clinical sessions.

United States Contract Junior Technical Support Engineer
$46k-$52k
iOS macOS
14 hours, 55 minutes ago
DaCodes

Kubernetes Technical Support Engineer (LATAM) English Required

DaCodes 51-250 Internet Software & Services

DaCodes is seeking a Senior Kubernetes Technical Support Engineer to support an enterprise AI vision and video analytics platform running on on-premises Kubernetes, resolving complex customer issues across software, infrastructure, networking, and hardware.

Mexico Argentina Brazil Chile Colombia Costa Rica Contract Senior Technical Support Engineer
AWS Azure Computer Vision DNS Kubernetes Linux
15 hours, 10 minutes ago
SupportYourApp

(English C1) Technical Support Consultant, VPS & Trading (Global, remote)

SupportYourApp 251-1K Internet Software & Services

SupportYourApp is hiring a remote Technical Support Consultant to provide secure, multilingual technical assistance for global technology clients and help customers successfully use their solutions.

Albania Bulgaria Montenegro North Macedonia Romania Serbia Contract Mid Level Technical Support Engineer
6 days, 15 hours ago
The Everway Company

Technical Support Engineer (6 month FTC)

The Everway Company Internet Software & Services

Everway is hiring a Technical Support Engineer on a six-month fixed-term contract to provide first-line customer support, troubleshoot product issues, and improve customer outcomes across its global neuroinclusive technology business.

United Kingdom Contract Junior Technical Support Engineer
Android iOS macOS
1 week, 5 days ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers