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Technical Support Specialist - Brazil | Remote

2 months ago
Anywhere, Brazil
Contract
Mid Level
Technical Support Engineer
Customer and Technical Support
CSS Grafana HTML JavaScript Python React REST API SQL
Apply Now
360dialog

360dialog

360dialog is a mobile app marketing platform and WhatsApp Business Solution Partner offering API solutions for personalized multi-channel campaigns.

Media
51-250
Founded 2012
View All Jobs 6

Description

  • Provide customer support across tickets, chat, email, and online meetings.
  • Collaborate with L2 support teams to identify and implement effective solutions.
  • Troubleshoot WhatsApp API-related issues and resolve technical problems.
  • Guide partners and clients in navigating the WhatsApp Business ecosystem.
  • Communicate with WhatsApp and Meta representatives.
  • Work closely with LATAM onboarding and commercial teams.
  • Manage multiple support priorities in a fast-paced environment while maintaining accuracy and attention to detail.

Requirements

  • 3-4 years of experience in support or technical support roles.
  • A degree in Computer Science, Science, Technology, or a related field.
  • Interest in moving into a more challenging support position.
  • Proven experience with web development technologies such as HTML, JavaScript, CSS, and APIs.
  • Hands-on experience with REST APIs and webhooks.
  • Solid understanding of technical fundamentals and helpdesk software.
  • English proficiency at C1 level or above plus one additional language.
  • Customer-focused mindset with strong empathy and communication skills.
  • Strong troubleshooting, problem-solving, and analytical abilities.
  • Bonus: experience with WhatsApp Business API or Meta Graph API.
  • Bonus: programming skills in SQL, JavaScript, Python, or React.
  • Bonus: familiarity with logging and monitoring tools such as Grafana.
  • Bonus: people management experience.
  • Bonus: additional language proficiency.

Benefits

  • Fully remote work from anywhere in the world.
  • Contract-based position.
  • Competitive salary package of $20k/year to $25k/year, depending on experience and fit.
  • Opportunity to work with an experienced, profitable, bootstrapped global company.
  • Daily opportunities to learn and grow in a dynamic team.
  • Chance to help shape a new industry in business messaging.

Interested in this position?

Apply directly on the company website

Apply Now

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