Traveler Care Specialist, Luxury Travel (Customer Service, Sales)

2 months, 1 week ago
Contract
Senior
Customer and Technical Support
Zicasso

Zicasso

Zicasso is an online luxury travel referral service that connects discerning travelers with the top 10% of travel specialists, allowing them to receive customized itineraries tailored to their preferences and needs.

Consumer Services
51-250
Founded 2006

Description

  • Provide customer support to travelers across phone, live chat, messaging, and email.
  • Own incoming inquiries and guide travelers through Zicasso’s service and matching process.
  • Build trusted relationships with luxury clients and help exceed their travel expectations.
  • Convert general inquiries into destination-specific trip requests and bookings.
  • Work cross-functionally with Partnerships, Product, and Marketing on client experience improvements.
  • Partner with Care Team leadership on projects, problem-solving, and process improvements.
  • Use data, analytics, and technology to improve customer success and inquiry conversion.
  • Coach and mentor team members as needed.

Requirements

  • 8+ years of experience in the travel industry, with a focus on luxury tour or hotel sales or operations.
  • Experience in roles such as tour leader, tour director, hotel front desk, client relations, or guest services.
  • Strong customer service and relationship-building skills, with comfort handling telephone-based work.
  • Excellent oral and written English fluency.
  • Extensive experience traveling abroad and curiosity about international destinations.
  • Comfort with technology and ability to learn new software quickly.
  • Thorough knowledge of Google Workspace (Docs, Sheets, Slides) is preferred.
  • Strong organizational skills and attention to detail.
  • Ability to work flexible hours, including weekends, evenings, and holidays.
  • Bachelor’s degree or higher is preferred.

Benefits

  • Fully remote work from your home base.
  • Flexible hours and work-life balance.
  • Learning and development annual stipend.
  • Two company-sponsored international business trips each year.
  • Collaborative, fast-paced culture that values diverse voices and opinions.

Interested in this position?

Apply directly on the company website

Apply Now

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