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Customer Happiness Team Member - Freelance Friend (6 months)

1 hour, 44 minutes ago
Philippines
Contract
Junior
Customer Support
Customer and Technical Support
Monday.com
Apply Now
Who Gives A Crap

Who Gives A Crap

Who Gives A Crap is a socially conscious company that sells eco-friendly toilet paper, paper towels, and tissues. They donate 50% of their profits to help build toilets in developing countries, aiming to improve sanitation and access to clean water. Wi...

Paper & Forest Products
51-250
Founded 2010
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Description

  • Provide personalized customer support across email and multi-channel social media DMs.
  • Own end-to-end resolution of subscription, delivery, and product issues.
  • Deliver empathetic, high-quality responses without relying on rigid scripts or templates.
  • Identify recurring product issues and operational roadblocks and share feedback with leadership.
  • Collaborate with teammates in Monday.com and Slack to share best practices and support a positive team culture.
  • Use active listening to uncover root causes and resolve customer concerns on the first attempt.
  • Maintain strong response speed while preserving resolution quality.
  • Support customers during weekends, holidays, and high-volume periods as needed.

Requirements

  • Experience in customer support or a similar customer-facing role is preferred.
  • Strong empathy, active listening, and problem-solving ability.
  • Ability to write thoughtful, personalized responses.
  • Comfort working collaboratively and giving/receiving feedback.
  • Self-awareness and the ability to manage personal energy effectively.
  • Weekend and holiday availability is required.
  • Availability to work at least 20 hours per week, with flexibility up to 40 hours per week during peak periods.
  • Ability to work a remote freelance 6-month contract from September 2026 to February 2027.
  • Willingness to work shifts between 5am and 10pm.
  • Willingness to work full 8-hour days during the October 12–16 company event and the Holiday Break from December 14 through January 8.

Benefits

  • ₱280 per hour compensation.
  • Approximately 80 hours per month with flexible scheduling.
  • Remote freelance contract with potential to move into a permanent freelance role.
  • Competitive, market-informed salary approach.
  • Meaningful healthcare support for team members around the world.
  • Generous paid leave.
  • Tailored learning and development opportunities.
  • Free toilet paper.

Interested in this position?

Apply directly on the company website

Apply Now

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