Partner Engagement Specialist (6 months contract)

8 hours, 7 minutes ago
Contract
Mid Level
Operations
Welo Global

Welo Global

Welo Global specializes in providing enterprise localization, AI training data, and multilingual content solutions, leveraging a portfolio of specialized global brands to meet diverse customer needs in the AI and language services industry.

Professional Services
Founded 1997

Description

  • Select suitable suppliers for service offerings based on quality, on-time delivery, capacity, language strategy, specialty, and client requirements.
  • Lead supplier communications and onboarding for new client programs.
  • Maintain supplier skills records for clients and Pantheon programs.
  • Monitor supplier utilization and recommend resource-use adjustments to Program Squads.
  • Partner with Talent Procurement on recruitment campaigns to source and onboard suppliers.
  • Measure supplier quality in line with the Welocalize LQA strategy.
  • Identify underperforming suppliers and initiate Quality Improvement Plans, root-cause analyses, or corrective and preventive actions.
  • Coordinate with Program Squads to meet ongoing customer capacity requirements.
  • Own language-level performance across capacity planning, resource utilization, on-time delivery, and quality.
  • Manage device logistics, access incidents, privacy compliance, audit evidence, and SLA reporting for supplier operations.

Requirements

  • BA/BS degree or equivalent experience.
  • Knowledge of the language services industry and interest in its technology, processes, competitive landscape, and emerging trends.
  • Experience in a fast-paced, client-centric environment, ideally within translation or localization.
  • Ability to use data to make moderately complex decisions.
  • Ability to manage multiple priorities in a deadline-driven environment.
  • Proactive problem-solving and risk-mitigation mindset.
  • Ability to work independently and collaboratively within a team.
  • Excellent written and verbal English communication skills.
  • Ability to prioritize projects based on changing business needs and urgency.
  • Results-oriented approach, effective collaboration, and ability to develop solutions to moderately complex problems.

Interested in this position?

Apply directly on the company website

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