Lifecycle Technical Specialist

2 weeks, 1 day ago
Contract
Mid Level
Customer and Technical Support

UN/COMMON

A multi-channel Shopify Plus / eCommerce agency focused on lifecycle marketing, redesign & replatform, conversion rate optimization, and branding & creative. The company describes itself as an eCommerce marketing agency and data driven commerce agency that helps brands attract, convert, and retain customers.

Advertising Services
51-200
Founded 2015

Description

  • Build and format emails in Klaviyo using provided creative assets, copy, and brand guidelines.
  • Configure and deploy SMS campaigns and automations.
  • Build and maintain Klaviyo flows and automation logic.
  • Set up triggers, splits, filters, delays, and conditional logic.
  • QA campaigns and flows for accuracy before deployment.
  • Test email rendering across mobile and desktop devices and inboxes.
  • Configure dynamic content blocks, product feeds, and personalized content.
  • Build and troubleshoot audience segments and lists.
  • Implement hide/show logic and other conditional content within emails.
  • Schedule and deploy campaigns and flows accurately and on time.
  • Ensure links, tracking, personalization, and assets function properly.
  • Collaborate with Lifecycle Marketing Strategists, Specialists, Designers, and clients.
  • Maintain organization and documentation across multiple accounts and deliverables.

Requirements

  • 3-5 years of hands-on experience working in Klaviyo.
  • Experience supporting ecommerce and DTC brands.
  • Strong understanding of lifecycle marketing operations and execution.
  • Experience building campaigns and automated flows in Klaviyo, Attentive, and other ESPs.
  • Experience with SMS marketing execution inside Klaviyo, Attentive, and other ESPs.
  • Deep understanding of Klaviyo flow logic and automation structure.
  • Knowledge of conditional splits, trigger filters, dynamic product feeds, segmentation, hide/show logic, dynamic variables, and personalization.
  • Understanding of email rendering best practices.
  • Comfort troubleshooting technical issues independently.
  • Familiarity with HTML/CSS for email is a strong plus.
  • Experience with Shopify integrations is preferred.
  • Extremely detail-oriented and organized.
  • Able to follow processes and QA standards consistently.
  • Strong communication skills in English.
  • Reliable and responsive.
  • Comfortable working in a fast-paced agency environment.
  • Able to manage multiple projects and deadlines simultaneously.
  • Must be available during 9AM - 5PM EST hours.

Benefits

  • Remote contractor position with flexible hourly work based on client workload and project needs.
  • Anticipated hours of 20 to 40 per week depending on organizational and departmental needs.

Interested in this position?

Apply directly on the company website

Apply Now

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