RemoteLeads Logo
Sign Up Sign In

(fluent German & English) Customer Support Consultant (Remote)

1 day, 13 hours ago
Philippines, Thailand, Morocco, Tunisia
Contract
Junior
Customer Support
Customer and Technical Support
Apply Now
SupportYourApp

SupportYourApp

SupportYourApp is a multinational company offering high-quality customer support services for tech companies worldwide, with 24/7 support in 55 languages, PCI/DSS and ISO certifications, and a focus on customer satisfaction and long-term client relatio...

Internet Software & Services
251-1K
Founded 2010
View All Jobs 50

Description

  • Deliver customer support via email and phone calls.
  • Document customer cases clearly and escalate complex issues to the internal L2 Support Team when needed.
  • Follow internal procedures and standard operating procedures.
  • Collaborate with internal teams to resolve customer issues efficiently.
  • Troubleshoot hardware-related issues for customers using outdoor camera equipment.
  • Handle sensitive customer data securely.
  • Maintain a strong understanding of client solutions and work toward KPI targets.
  • Communicate with developers and other cross-functional specialists.

Requirements

  • Fluency in German and English (C1 or higher), both spoken and written.
  • At least 6-12 months of experience in customer support.
  • Tech-savvy mindset.
  • Troubleshooting experience.
  • Strong analytical thinking and research skills.
  • Positive, proactive, and responsible attitude.
  • Personal computer with at least 8 GB RAM.
  • Stable internet connection with a minimum of 50 Mbps download and 40 Mbps upload.

Benefits

  • Fixed schedule: Monday-Friday, 9am-5pm CET.
  • Fully remote work opportunity.
  • Inclusive international environment.
  • Compensation in USD.
  • Rewards for referring friends.
  • Balance between workload and personal time, including an internal health policy.
  • Responsive leadership focused on development and long-term cooperation.
  • Culture built on trust with no time-tracking requirements.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

TWO95 International

Vietnamese Language Interpreter (Work from home)

TWO95 International 51-250 Internet Software & Services

Language Interpreter (English & Vietnamese) for a 12-month renewable remote contract, providing live interpretation for calls across multiple industries and emergency-related contexts.

Cambodia Indonesia Malaysia Philippines Thailand Vietnam Contract Junior Customer Support
Android iOS
1 day, 13 hours ago
Welo Global

Hydrus -Voice Contributor — English (US)

Welo Global Professional Services

Welo Data is hiring a freelance native-level English (US) speaker to record conversational customer-service audio for a remote AI voice project.

United States Freelance Entry Level AI (Artificial Intelligence) Customer Support
$100k-$100k
1 day, 13 hours ago
Fiscal.ai

Technical Customer Support

Fiscal.ai Internet Software & Services

Fiscal.ai is hiring a fully remote Technical Customer Support specialist in the Philippines to serve as the first point of contact for users of its financial data platform and help resolve product and data-related issues.

Philippines Contract Mid Level Customer Support
$1k-$1k
JSON Linear REST API
1 day, 13 hours ago
Global Medical Virtual Assistants Careers Page

Real Estate Virtual Assistant

Global Medical Virtual Assistants Careers Page 11-50 outsourcing/offshoring

Real Estate Virtual Assistant supporting a real estate team with client communications, transaction coordination, listing management, marketing, and administrative operations.

Philippines Contract Junior Customer Support Sales
$10k-$10k
CRM Email Marketing HubSpot Mailchimp Salesforce
1 day, 13 hours ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers