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Account Representative

1 month, 1 week ago
Anywhere
Contract
Junior
Customer Success Manager
Project and Program Management
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TJM Labs

TJM Labs

TJM Labs is a software development company specializing in AI automation that learns by observing humans. They provide services for AI software development, automation, web development, mobile app development, and more. Contact them today to explore th...

Internet Software & Services
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Description

  • Check in regularly with maintenance-phase clients via call, email, and Slack to review performance metrics and gather feedback.
  • Respond quickly to client questions or issues and coordinate troubleshooting with project managers and engineers until the fix is confirmed.
  • Track client interactions and maintain clear, up-to-date account notes.
  • Translate pharmacy pain points into tickets and enhancement requests for the development team.
  • Analyze usage and performance data to recommend optimizations that improve bot accuracy and client ROI.
  • Coordinate monthly maintenance reviews with clients to highlight wins, roadmap items, and additional automation opportunities.
  • Advocate for client needs internally while balancing scope, effort, and timelines for the operations team.

Requirements

  • 1–3 years of experience in account representation, customer success, or pharmacy operations.
  • Pharmacy environment experience is preferred and would provide added credibility with clients.
  • Excellent verbal and written communication skills.
  • A friendly, trust-building communication style that can diffuse tension when problems arise.
  • Strong project-tracking habits with the ability to keep action items from slipping through the cracks.
  • A data-driven mindset.
  • Experience with AI in healthcare is nice to have.

Benefits

  • Fully remote work culture.
  • Results-oriented schedule.
  • Opportunity to work on a small, fast-moving team.
  • A role where your input helps shape the future of pharmacy automation.

Interested in this position?

Apply directly on the company website

Apply Now

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