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Customer Success Management (Freelance & Remote) - Italian Market

2 hours, 21 minutes ago
Italy
Freelance
Junior
Customer Success Manager
Customer and Technical Support
CRM
Apply Now
RealAdvisor

RealAdvisor

RealAdvisor is a company that aims to improve and optimize your experience of buying and selling real estate in Switzerland through modern and accurate tools. If you are a seller, we evaluate the value of your property online and connect you with the b...

Real Estate
11-50
Founded 2017
View All Jobs 3

Description

  • Manage and develop the client portfolio.
  • Support clients with platform use and initial onboarding.
  • Deliver training, follow-up, and monitor product adoption.
  • Improve retention, engagement, and customer lifetime value.
  • Handle client requests, feedback, and support activities.
  • Update the CRM, prepare reporting, and coordinate with Sales and Marketing.
  • Contribute to the continuous optimization of processes and customer experience.
  • Identify growth and loyalty opportunities within the managed portfolio.

Requirements

  • Experience in Customer Success or Account Management.
  • Strong customer orientation.
  • Excellent organizational and communication skills.
  • Familiarity with CRM systems and digital tools.
  • Fluent Italian.
  • Experience in the real estate sector is a plus.
  • Availability to work as a freelancer with VAT registration, or willingness to open one.
  • Ability to make at least 5 calls per day lasting more than 5 minutes.

Benefits

  • Fixed + variable compensation with no cap, tied to retention, engagement, and portfolio performance.
  • Long-term partnership opportunity.
  • A structure designed to balance stability and professional growth.

Interested in this position?

Apply directly on the company website

Apply Now

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