(German & English C1) Customer Support Consultant (global, remote)

3 weeks, 3 days ago
Contract
Entry Level
Customer and Technical Support
SupportYourApp

SupportYourApp

SupportYourApp is a multinational company offering high-quality customer support services for tech companies worldwide, with 24/7 support in 55 languages, PCI/DSS and ISO certifications, and a focus on customer satisfaction and long-term client relatio...

Internet Software & Services
251-1K
Founded 2010

Description

  • Deliver customer support through email, chat, and phone.
  • Follow internal procedures and standard operating procedures.
  • Collaborate with internal teams, developers, and specialists to resolve customer issues.
  • Protect and securely handle sensitive customer data.
  • Apply customer satisfaction and support best practices.
  • Maintain a strong understanding of client solutions and meet key performance indicators.

Requirements

  • Fluency in German and English at C1 level or higher, spoken and written.
  • 6–12 months of customer support experience.
  • Strong analytical thinking and research skills.
  • Positive, proactive, and responsible attitude.
  • Personal computer with at least 8 GB of RAM.
  • Stable internet connection with minimum speeds of 50 Mbps download and 40 Mbps upload.

Benefits

  • Fully remote work opportunity.
  • Flexible schedule with shifts from 8:00 AM–4:00 PM or 12:00 PM–8:00 PM GMT+2, five days per week.
  • Compensation in USD.
  • Paid intensive training and probation.
  • Referral bonuses.
  • Inclusive international work environment.
  • Supportive management focused on professional growth and long-term collaboration.
  • Work-life balance and opportunities for self-development.

Interested in this position?

Apply directly on the company website

Apply Now

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