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Healthcare Receptionist

14 hours, 21 minutes ago
South Africa
Contract
Mid Level
Customer Support
Customer and Technical Support
Apply Now
Reworks Solutions

Reworks Solutions

ReWorks Solutions provides rigorously vetted, native English-speaking remote professionals backed by white-glove management and proactive support.

Internet Software & Services
View All Jobs 6

Description

  • Respond promptly and compassionately to inquiries from prospective families.
  • Guide families through the intake and enrollment process from initial inquiry to the next stage.
  • Follow up with leads and families to keep cases progressing on schedule.
  • Collect, review, and accurately maintain client information and required documentation.
  • Verify insurance benefits and assist with obtaining and tracking authorizations.
  • Maintain accurate records in electronic systems, insurance portals, and spreadsheets.
  • Manage multiple active cases, inquiries, and follow-ups without missing required actions.
  • Communicate next steps, outstanding information, and documentation requirements professionally.
  • Learn and use internal processes, systems, and software platforms.
  • Work independently while collaborating effectively with the wider team.

Requirements

  • Previous experience as a healthcare receptionist, Intake Coordinator, Patient Coordinator, Client Services professional, administrator, or in a similar healthcare or ABA role is preferred.
  • Previous sales experience is highly advantageous.
  • Experience managing leads, engaging prospective clients, and conducting follow-ups is beneficial.
  • Experience with healthcare insurance verification and authorizations is an advantage.
  • Strong sales, relationship-building, verbal communication, and interpersonal skills.
  • Clear, professional, and easily understood spoken English.
  • Proactive, intelligent, reliable, compassionate, and comfortable working independently.
  • Strong organizational, time-management, problem-solving, and follow-up skills.
  • Excellent attention to detail and accuracy when handling documentation.
  • Ability to manage multiple cases and inquiries simultaneously.
  • Comfort using electronic systems, CRM platforms, insurance portals, and spreadsheets.
  • Ability to learn new processes, systems, and workflows quickly.

Interested in this position?

Apply directly on the company website

Apply Now

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