Facilities Associate VA (Property Operations & Resident Coordination)

14 hours, 29 minutes ago
Contract
Junior
Customer and Technical Support
Scale Virtually

Scale Virtually

Scale Virtually specializes in providing real estate virtual assistant services by sourcing and integrating skilled talent into businesses, while also offering expert consultation to develop customized processes and training for seamless team building ...

Professional Services
51-250

Description

  • Respond to resident inquiries through phone, email, and online portals, and route calls appropriately.
  • Log, monitor, and follow up on resident requests and complaints through resolution.
  • Enter, assign, track, and update maintenance work orders in property management systems.
  • Coordinate maintenance activities with vendors, supers, residents, and property management staff.
  • Manage vendor access and schedules for in-unit work, inspections, walkthroughs, and other property activities.
  • Assist with unit turnovers, including move-in and move-out scheduling, documentation, and communication.
  • Support accounts receivable calls and resident outreach while maintaining accurate notes.
  • Maintain accurate property, resident, maintenance, and operational records in Yardi Voyager, Maintenance IQ, and other systems.
  • Identify operational inefficiencies and help implement process improvements.
  • Respond to emergencies, support other properties when needed, and remain available for occasional evening or weekend coverage.

Requirements

  • At least 1 year of property management experience.
  • Previous customer service experience involving direct communication with residents, customers, or clients.
  • Hands-on experience with Yardi Voyager and Maintenance IQ; both are required.
  • Experience coordinating maintenance requests, work orders, vendors, and property management staff.
  • Strong written and verbal communication skills.
  • Highly organized, detail-oriented, and able to manage competing priorities.
  • Strong relationship-building, follow-through, and issue-resolution skills.
  • Ability to work independently without constant step-by-step direction in a fast-paced environment.
  • Proficiency with property management software, Google Workspace or Microsoft Office, resident portals, email, phone, and video communication tools.
  • Philippines-based and available during US business hours, with occasional evening or weekend availability.

Benefits

  • Paid time off (PTO).
  • Health maintenance organization (HMO) coverage.
  • Fully remote work arrangement.

Interested in this position?

Apply directly on the company website

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