RemoteLeads Logo
Sign Up Sign In

Care Support Coordinator (Temporary) - Future Opportunities

2 months, 1 week ago
United States
Contract
Entry Level
Customer Support
Customer and Technical Support
HIPAA JIRA
Apply Now
Spring Health

Spring Health

Spring Health is a company that offers a comprehensive and personalized mental healthcare solution for teams and families. They provide clinically proven technology and world-class providers to deliver precise care tailored to individual needs, elimina...

Health Care Providers & Services
1K-5K
Founded 2016
$366M raised
View All Jobs 3

Description

  • Provide telephonic, email, and chat support to members and providers, spending an estimated 7 hours per day on inbound calls.
  • Manage care coordination tasks such as maintaining patient charts, rescheduling appointments, executing prescription authorization forms, and facilitating document release.
  • De-escalate sensitive situations by actively listening and using a solution-focused approach.
  • Analyze and troubleshoot technical issues submitted by members and providers.
  • Communicate sensitive information clearly, effectively, and empathetically.
  • Serve as a compassionate advocate for clients within the scope of Spring Health’s services and resources.
  • Collaborate cross-functionally to streamline processes and improve service experiences.
  • Maintain accurate records of member and provider interactions.
  • Support fluctuating volumes of work based on customer demand and launch schedules.
  • Work occasional shift changes, one weekend per month, and at least four holidays per year.

Requirements

  • At least 1 year of customer service experience.
  • Ability to work independently, prioritize tasks, and manage time effectively in a dynamic environment.
  • Experience working with individuals from diverse backgrounds and needs.
  • Proven experience handling sensitive information or supporting individuals in distress.
  • Strong empathetic listening skills.
  • Ability to maintain composure and professionalism under pressure.
  • Understanding of confidentiality and privacy regulations and policies.
  • Ability to thrive in a fast-paced environment while meeting performance metrics.
  • Technical proficiency, including the ability to troubleshoot and guide effectively.
  • A designated private work environment to support data privacy and integrity.
  • Willingness to work any of the listed shifts, including 8:00 AM-4:00 PM EST, 9:00 AM-5:00 PM EST, 10:00 AM-6:00 PM EST, 12:00 PM-8:00 PM EST, or 3:00 PM-11:00 PM EST.
  • Experience working in Jira, Zendesk, or other ticketing systems preferred.
  • Experience in a phone support role involving sensitive health information preferred.
  • Experience working in healthcare or health tech preferred.

Benefits

  • Target base salary of $20.51 - $25.64 per hour.
  • Opportunity to extend the contract or convert to permanent full-time based on performance and business needs.
  • Exposure to a mission-driven company focused on expanding access to mental healthcare.
  • Equal opportunity employer with commitment to accommodations for qualified individuals with disabilities and disabled veterans.
  • Flexible shift coverage with advance notice when possible.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

LevelUp

Helpdesk Support Agent 6-Month Fixed-Term Contract [2632-304138]

LevelUp 51-250 Internet Software & Services

LevelUp is hiring a remote Helpdesk Support Agent on a 6-month fixed-term contract to provide first-line support for internal users of client business applications and keep core operations running smoothly.

Philippines Contract Junior Customer Support
$0k-$1k
GCP JIRA NetSuite Salesforce SQL
2 days, 22 hours ago
Lyra Health

Affiliate EAP Counsellor (Fluent in Hyderabadi Hindi / Deccani)

Lyra Health 1K-5K Health Care Providers & Services

Lyra Health is hiring an Affiliate EAP Counsellor to provide short-term mental health support for corporate employees through in-person, virtual, and telephonic care within its network partnership model.

India Freelance Junior Customer Support
3 days, 21 hours ago
Blueland

Sustainability Affairs Manager

Blueland 11-50 Consumer Goods

Blueland is hiring a part-time Sustainability Affairs Manager to provide temporary coverage for its Regulatory & Sustainability team, supporting product sustainability communications, EPR reporting, B Corp recertification, and Stage Gate reporting.

United States Contract Mid Level Operations Specialist
$104k-$104k
3 days, 22 hours ago
Brooks Running

Customer Service Specialist - Direct to Consumer

Brooks Running 1K-5K Leisure Products

Brooks is hiring a Temporary Runner Experience Specialist to provide high-volume customer support for runners across channels during its busiest season.

United States Contract Entry Level Customer Support
$39k-$42k
3 days, 22 hours ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers