Spring Health

Spring Health is a company that offers a comprehensive and personalized mental healthcare solution for teams and families. They provide clinically proven technology and world-class providers to deliver precise care tailored to individual needs, elimina...

Health Care Providers & Services

Health Care

1K-5K (1222)

Founded 2016

$366M raised

3 open positions

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Care Support Coordinator (Temporary) - Future Opportunities

1 month, 2 weeks ago

United States

Contract

Entry Level

Customer Support

Customer and Technical Support

HIPAA JIRA

Apply Now

Spring Health

Health Care Providers & Services

1K-5K

Founded 2016

$366M raised

View All Jobs 3

Description

Provide telephonic, email, and chat support to members and providers, spending an estimated 7 hours per day on inbound calls.
Manage care coordination tasks such as maintaining patient charts, rescheduling appointments, executing prescription authorization forms, and facilitating document release.
De-escalate sensitive situations by actively listening and using a solution-focused approach.
Analyze and troubleshoot technical issues submitted by members and providers.
Communicate sensitive information clearly, effectively, and empathetically.
Serve as a compassionate advocate for clients within the scope of Spring Health’s services and resources.
Collaborate cross-functionally to streamline processes and improve service experiences.
Maintain accurate records of member and provider interactions.
Support fluctuating volumes of work based on customer demand and launch schedules.
Work occasional shift changes, one weekend per month, and at least four holidays per year.

Requirements

At least 1 year of customer service experience.
Ability to work independently, prioritize tasks, and manage time effectively in a dynamic environment.
Experience working with individuals from diverse backgrounds and needs.
Proven experience handling sensitive information or supporting individuals in distress.
Strong empathetic listening skills.
Ability to maintain composure and professionalism under pressure.
Understanding of confidentiality and privacy regulations and policies.
Ability to thrive in a fast-paced environment while meeting performance metrics.
Technical proficiency, including the ability to troubleshoot and guide effectively.
A designated private work environment to support data privacy and integrity.
Willingness to work any of the listed shifts, including 8:00 AM-4:00 PM EST, 9:00 AM-5:00 PM EST, 10:00 AM-6:00 PM EST, 12:00 PM-8:00 PM EST, or 3:00 PM-11:00 PM EST.
Experience working in Jira, Zendesk, or other ticketing systems preferred.
Experience in a phone support role involving sensitive health information preferred.
Experience working in healthcare or health tech preferred.

Benefits

Target base salary of $20.51 - $25.64 per hour.
Opportunity to extend the contract or convert to permanent full-time based on performance and business needs.
Exposure to a mission-driven company focused on expanding access to mental healthcare.
Equal opportunity employer with commitment to accommodations for qualified individuals with disabilities and disabled veterans.
Flexible shift coverage with advance notice when possible.

Interested in this position?

Apply directly on the company website

Apply Now

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