Customer Experience Task Specialist

8 hours, 42 minutes ago
Contract
Mid Level
Customer and Technical Support
Spreetail

Spreetail

Spreetail is an ecommerce growth partner focused on accelerating brands and channels to compete for tomorrow’s ecommerce customer. They purchase products from top partners, list on major marketplaces, and provide next-day order fulfillment with their i...

Internet Software & Services
501-1000
Founded 2006
$208M raised

Description

  • Execute channel tasks to quality and completion standards.
  • Train and coach team members on channel task execution.
  • Manage task coverage and team performance to meet SLA and handle-time goals.
  • Identify and implement process efficiencies that reduce customer pain points and improve resolution speed.
  • Evaluate the business impact of task processes and report task-health metrics beyond SLA completion.
  • Communicate task-health progress and in-flight actions to leadership.
  • Implement new channel and customer-experience processes to meet evolving customer needs.

Requirements

  • Strong organizational skills, attention to detail, and ability to manage multiple competing priorities.
  • Action-oriented approach and persistence in driving solutions.
  • Effective communication skills, including stakeholder alignment and follow-up.
  • Knowledge of customer service processes.
  • Working knowledge of Microsoft applications and basic Excel navigation, including tables, pivots, and trackers.
  • Available work-from-home setup for a remote role.
  • Personal desktop or laptop with a 4th-generation Intel i3 or equivalent processor, at least 4GB RAM, and Windows 10+ or macOS.
  • Two self-provided monitors, a PC headset, and an HD webcam with at least 720p resolution.
  • Stable wired DSL, cable, or fiber internet connection with a 10 Mbps or higher plan.

Interested in this position?

Apply directly on the company website

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