Operations Lead (Digital Systems) - Remote (Contractor)

5 months, 3 weeks ago
Contract
Mid Level
Project and Program Management
ShaeWellness

ShaeWellness

ShaeWellness is an innovative epigenetic data-tracking platform focused on enhancing corporate health and wellness programs. Founded by CEO Matt Riemann, the platform utilizes AI, over 500 algorithms, and 10,000 data points per user to provide personalized, evidence-based health recommendations through its app, Shae™. This medically-endorsed and scientifically-validated tool shifts the focus from generic wellness to precision health, offering insights into various aspects of well-being, including mental, physical, and emotional health. The ShaeWellness platform analyzes body measurements, lifestyle stress data, and epigenetic factors to deliver real-time, customized nudges for nutrition, fitness, sleep, and mindfulness. It features a corporate interface for managing employee productivity and well-being, along with tailored health coaching and bespoke programs for organizations. With a global reach in over 120 countries, ShaeWellness serves a diverse clientele, including corporate clients, medical experts, and wellness practitioners, aiming to provide objective, data-driven wellness solutions.

health, wellness & fitness
1-10
Founded 2013

Description

  • Run the company operating cadence, including OKRs, QBRs, MBRs, dashboards, variance management, and reporting.
  • Build and own the RevOps stack spanning CRM, marketing operations, success/support, billing, and collections.
  • Ensure forecast accuracy across revenue operations and related systems.
  • Implement ITIL 4-lite practices for incident, change, problem management, and SLAs.
  • Institutionalize DORA/Accelerate metrics to improve operational performance.
  • Lead security and compliance readiness across SOC 2, ISO 27001, and NIST CSF.
  • Manage vendor risk and commercial strategy.
  • Ensure new funnels, programs, and products fit cleanly into the company architecture from intake through hypercare.
  • Build and help scale a high-performing operations organization spanning RevOps, ServiceOps, Data, and Automation.

Requirements

  • 2+ years of experience in operations, RevOps, or technical program leadership in AI/tech services or SaaS environments, with proven outcomes.
  • Direct experience building RevOps stacks, service-management practices, and measurable OKR frameworks.
  • Fluency in security and compliance frameworks including SOC 2, ISO 27001, and NIST CSF.
  • Experience with vendor risk management.
  • Strong executive communication skills.
  • Advanced experience using GHL (GoHighLevel) CRM.
  • Experience with DORA/Accelerate metrics and partnering with Product/Engineering to improve flow is preferred.
  • Prior leadership building cross-brand shared services, platform consolidation, or long-form program launches is preferred.

Benefits

  • Base salary of USD $1,000–$1,500 per month, based on experience.
  • Performance incentives paid per project, brand, or funnel.
  • Equity or a long-term incentive plan may be negotiable for the right candidate.
  • Independent contractor status with payment in USD via bank direct deposit.
  • Monthly invoicing.
  • Paid time off available for strong performance and exceeding KPIs.
  • Fast hiring process with expedited interviews and same-day offers for top candidates.

Interested in this position?

Apply directly on the company website

Apply Now

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