Vulnerability, Accessibility & Inclusion Lead

1 hour, 30 minutes ago
Contract
Lead
Operations
Monzo

Monzo

Monzo is a digital retail bank and fintech company that provides smart banking solutions through its smartphone app. With over 8 million users, Monzo offers intelligent notifications, instant balance updates, and financial management tools to help user...

Banks
1K-5K
Founded 2015
$1100M raised

Description

  • Develop, integrate and embed VAIB strategies, standards and regulatory expectations across products, customer journeys and operational processes.
  • Translate strategy into roadmaps, priorities, measurable outcomes and delivery expectations.
  • Assess products, services and support against legal, regulatory and industry standards, identifying gaps, risks and improvement opportunities.
  • Monitor emerging regulatory and industry developments and provide practical recommendations.
  • Serve as a senior subject matter expert on vulnerability, accessibility, inclusion and bereavement issues.
  • Partner with Risk and Compliance teams to strengthen governance, controls and remediation activity.
  • Set measures for customer outcomes and use data, complaints and operational insight to identify systemic barriers.
  • Work with Operations and senior leaders to improve support pathways, service standards and outcomes.
  • Collaborate with Product, Operations, Risk, Compliance, Data, Engineering and other teams to embed VAIB priorities.
  • Provide strategic direction for clear, accessible and accurate VAIB-related customer communications.

Requirements

  • Deep expertise in vulnerability, accessibility, inclusion and bereavement, including identifying and reducing barriers to products and services.
  • Strong knowledge of relevant legal, regulatory and industry standards, including FG21, Consumer Duty, the Equality Act 2010, WCAG and the European Accessibility Act.
  • Experience developing and embedding strategy at scale, including roadmaps, outcomes and success measures.
  • Experience identifying and managing risks, controls, governance requirements or remediation activity with Risk and Compliance teams.
  • Ability to influence and constructively challenge senior stakeholders in complex or ambiguous situations.
  • Experience using customer and operational insight to identify systemic issues and improve customer outcomes.
  • Ability to collaborate effectively across multidisciplinary teams and establish clear strategic direction.
  • Ability and willingness to coach colleagues and build organizational capability.
  • Strong analytical and strategic judgment, with the ability to convert regulation and insight into practical recommendations.

Benefits

  • £68,400–£86,550 salary.
  • Performance-based incentive awards and equity.
  • Flexible working hours.
  • UK-remote setup with a company-provided MacBook and additional home-office support for fully remote employees.
  • Additional benefits available through Monzo’s benefits package.
  • Flexible interview scheduling and an application process typically lasting 3–4 weeks.

Interested in this position?

Apply directly on the company website

Apply Now

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