Operations Lead | Digital Systems & AI Operations

1 month, 3 weeks ago
Contract
Lead
Artificial Intelligence and Machine Learning
ShaeWellness

ShaeWellness

ShaeWellness is an innovative epigenetic data-tracking platform focused on enhancing corporate health and wellness programs. Founded by CEO Matt Riemann, the platform utilizes AI, over 500 algorithms, and 10,000 data points per user to provide personalized, evidence-based health recommendations through its app, Shae™. This medically-endorsed and scientifically-validated tool shifts the focus from generic wellness to precision health, offering insights into various aspects of well-being, including mental, physical, and emotional health. The ShaeWellness platform analyzes body measurements, lifestyle stress data, and epigenetic factors to deliver real-time, customized nudges for nutrition, fitness, sleep, and mindfulness. It features a corporate interface for managing employee productivity and well-being, along with tailored health coaching and bespoke programs for organizations. With a global reach in over 120 countries, ShaeWellness serves a diverse clientele, including corporate clients, medical experts, and wellness practitioners, aiming to provide objective, data-driven wellness solutions.

health, wellness & fitness
1-10
Founded 2013

Description

  • Lead operational improvement initiatives across the business.
  • Design scalable operational frameworks and standardize business processes.
  • Document workflows, improve SOPs, and build operational playbooks.
  • Optimize internal processes, quality assurance, and overall operational efficiency.
  • Leverage AI to improve documentation, reporting, workflow design, knowledge management, and decision support.
  • Collaborate closely with executive leadership and teams across HR, Product, Marketing, Sales, Customer Success, Engineering, Automation, and Finance.
  • Monitor KPIs, identify bottlenecks, and improve operational visibility.
  • Support resource planning, accountability, and successful strategic execution.
  • Increase automation, reduce manual work, and scale operational excellence.
  • Continuously improve business performance through better systems and processes.

Requirements

  • 7+ years of experience in Operations, Business Operations, Operational Excellence, Program Management, COO support, or Business Transformation.
  • Strong experience designing and improving operational systems.
  • Experience leading cross-functional initiatives.
  • Excellent written and verbal English communication skills.
  • Outstanding organizational and planning capability.
  • Strong analytical and commercial thinking.
  • Experience documenting processes and building operational frameworks.
  • Exceptional attention to detail.
  • Ability to work independently in a fully remote environment.
  • Experience using AI for SOP creation, process mapping, documentation, reporting, meeting management, workflow optimization, knowledge management, business analysis, KPI reporting, and operational planning.
  • Experience using ChatGPT and modern AI productivity platforms is expected.
  • Experience in Business Operations, HealthTech, education technology, SaaS, automation, no-code platforms, digital transformation, ClickUp, GoHighLevel, Business Intelligence, Quality Management, Continuous Improvement, or ISO-style process management is preferred.

Benefits

  • Fully remote work environment.
  • Independent contractor engagement.
  • Monthly base compensation of USD $1,000–$1,500.
  • Monthly performance incentives tied to measurable business outcomes.
  • Compensation reviews after the probationary period based on sustained performance and increased responsibility.
  • Direct access to executive leadership.
  • Opportunity to work with cutting-edge AI tools and operational technologies.
  • Clear growth path into senior leadership roles such as Director of Operations, VP Operations, COO, or Chief AI Operations Officer.

Interested in this position?

Apply directly on the company website

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