Remote Recruitment

REMOTE RECRUITMENT is a remote jobs recruitment agency that assists UK based companies with finding the best talent for their needs. We operate as a full service employment agency providing recruitment/staffing for the following specialist fields: Mark...

Professional Services

Industrials

11-50 (15)

Founded 2018

3 open positions

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Part-Time Operations & Customer Experience Executive

1 week, 6 days ago

South Africa

Contract

Junior

Customer Support

Customer and Technical Support

E-commerce Shopify

Apply Now

Remote Recruitment

Professional Services

11-50

Founded 2018

View All Jobs 3

Description

Manage customer enquiries primarily via email and resolve issues professionally and empathetically.
Assist customers with order enquiries, returns, exchanges, and delivery queries.
Oversee incoming customer orders and support the fulfilment process.
Coordinate with warehouse partners to ensure accurate and timely dispatch.
Monitor stock availability and communicate inventory issues proactively.
Support operational administration and identify opportunities for process improvements.
Perform daily administration within Shopify.
Update product listings, inventory, order information, and customer records.
Troubleshoot basic Shopify-related issues.
Provide ad hoc administrative and operational support to the founders.

Requirements

Previous experience in customer service, operations, eCommerce administration, or a similar role.
Experience managing customer communications via email.
Experience coordinating customer orders and inventory.
Strong administrative and organisational skills.
Excellent written and verbal English communication skills.
High level of computer literacy and confidence using multiple online systems.
Excellent time management skills and the ability to manage competing priorities.
Strong problem-solving skills and exceptional attention to detail.
Ability to work independently with minimal supervision.
A proactive mindset, adaptability, and willingness to take ownership in a fast-moving startup environment.
Previous Shopify experience (desirable).
Experience working with warehouse or logistics partners (desirable).
Experience within an eCommerce or retail business (desirable).
Startup experience (desirable).
Experience improving operational processes (desirable).
Reliable laptop or desktop computer.
Stable, high-speed internet connection.
Dedicated home working environment suitable for professional communication.
Morning availability is essential to meet warehouse dispatch cut-off times.
Part-time availability of approximately 3–4 hours per day.
Some flexibility may be required depending on business needs.

Benefits

Competitive salary of R18,400 per month.
Initial 4–6 month contract with a strong possibility of extension based on business growth and performance.
Opportunity to work with a fast-growing UK-based eCommerce business.
Varied and rewarding role where no two days are the same.
Chance to work closely with the founders and make a meaningful impact on a growing brand.
Supportive, collaborative, and entrepreneurial working environment.
Valuable experience within an ambitious international eCommerce business.

Interested in this position?

Apply directly on the company website

Apply Now

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