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Customer Service Specialist - Direct to Consumer

1 month ago
United States
Contract
Entry Level
Customer Support
Customer and Technical Support
Apply Now
Brooks Running

Brooks Running

Brooks Running: Inspiring active lifestyles with superior running gear for men and women, ensuring every run is better than the last.

Leisure Products
1K-5K
Founded 1914
View All Jobs

Description

  • Respond to customer inquiries across email, calls, social media, chat, text, and product reviews.
  • Provide timely solutions to customer questions and concerns using available systems and resources.
  • Learn Brooks products through onsite training and deliver expert product guidance.
  • Process orders, track shipments, modify orders, and handle returns and delay or error research.
  • Evaluate product issues and support the company’s product guarantee with appropriate solutions.
  • Gather and track customer contact data to identify recurring issues and improve the customer experience.
  • De-escalate frustrated customers and handle challenging situations professionally.
  • Work with cross-functional teams to resolve customer issues and support order fulfillment when automated processes fail.
  • Recognize potential fraudulent web transactions and escalate them appropriately.
  • Manage time, multitask, and prioritize urgent work in a fast-paced environment.

Requirements

  • Available to work 40 hours per week from October 19, 2026 to March 12, 2027.
  • Temporary full-time position with required virtual training during the first and second full week, Monday through Friday, 8am to 5pm PT.
  • Ability to work any hours between 6am and 5pm PDT, Sunday through Friday, and some holidays.
  • Associate’s degree or 1+ years of customer service experience required; contact center or specialty run experience is a bonus.
  • Computer proficiency with Word, Excel, Outlook, and social media tools.
  • Typing accuracy of 60 wpm, with strong spelling and grammar.
  • Excellent verbal and written communication skills, including effective listening.
  • Ability to learn and navigate multiple business systems efficiently.
  • Proven ability to work independently and as part of a team.
  • Strong attention to detail, problem-solving ability, and customer empathy.

Benefits

  • Hourly wage of $18.79 to $20.10 depending on geographic location.
  • Seattle HQ employees receive $21.50 per hour and work onsite four days per week.
  • Medical, dental, vision, life, and AD&D insurance.
  • Disability insurance, HSA with employer contribution, and FSA.
  • Family and fertility assistance.
  • 401(k) savings plan with company match.
  • Paid company holidays, paid sick leave, and paid parental leave.
  • Product discounts, employee recognition, fitness discounts, volunteer benefits, and donation benefits.

Interested in this position?

Apply directly on the company website

Apply Now

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