Customer Support Specialist with German

2 weeks, 6 days ago
Contract
Junior
Technical Writing and Documentation
Lodgify

Lodgify

Lodgify is a Barcelona-based technology company founded in 2012, offering innovative vacation rental software and website templates. Their all-in-one solution allows property owners to easily create beautiful hospitality websites, accept online booking...

Internet Software & Services
251-1K
Founded 2012
$37M raised

Description

  • Deliver personalized support to German-speaking customers via email, chat, and phone.
  • Guide customers through software features and property integrations with major OTAs such as Airbnb, Booking.com, and VRBO.
  • Investigate and troubleshoot technical issues, system logs, and setup configurations.
  • De-escalate difficult customer situations and turn complex issues into positive experiences.
  • Collaborate with technical and product teams to share feedback and improve the platform.
  • Maintain accurate documentation and contribute to the customer support knowledge base.

Requirements

  • Native or professional fluency in written and spoken German at C1/C2 level.
  • Strong professional English skills.
  • Proven experience in a customer-facing support or service role, ideally in SaaS or tech.
  • Strong technical aptitude with logical troubleshooting and problem-solving ability.
  • Excellent communication skills and the ability to explain technical concepts clearly.
  • Familiarity with Zendesk, ticketing systems, or CRM platforms is a strong plus.
  • Resilient, adaptable mindset with eagerness to learn and grow in a dynamic team.
  • All applications and CVs must be submitted in English.

Benefits

  • Work from home freedom.
  • Salary paid in EUR/USD.
  • Expense coverage for computers and gadgets.
  • International team with over 60 nationalities.
  • Paid referral program.
  • Opportunities for growth and development.
  • Virtual team activities and a fun remote-work culture.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Customer Support Representative

Timeleft 1-10 Diversified Consumer Services

Timeleft is hiring a freelance Customer Support Representative to provide empathetic, high-quality assistance across customer channels and help users feel welcomed while engaging with the company’s shared-experience platform.

1 day, 6 hours ago

Safety Support Specialist

GoGuardian 251-1K Internet Software & Services

GoGuardian is hiring a temporary Safety Support Specialist to help protect K-12 students by reviewing digital safety alerts, escalating urgent concerns, and supporting school officials and internal teams.

2 days, 6 hours ago

Revenue Cycle Specialist (Contract)

Midi Health 11-50 Health Care Providers & Services

Midi Health is hiring a contract Revenue Cycle Specialist to support virtual women’s midlife care operations by managing billing, claims, patient financial support, and reimbursement workflows.

3 days, 7 hours ago

IT Administrator (Google Workspace & Rippling)

Concierge Auctions 51-200 real estate

Concierge Auctions is hiring a remote IT Administrator to manage core internal systems and help build a unified company-wide access control layer for its cloud-based, luxury real estate business.

DHCP DNS macOS Notion Python Salesforce
4 days, 7 hours ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers