Reliance Care Officer (Egypt)

6 months ago
Contract
Entry Level
Customer and Technical Support
Reliance Health

Reliance Health

Reliance Health provides innovative healthcare benefits designed to enhance the well-being of employees in emerging markets, offering comprehensive health plans that include access to virtual medical consultations and home delivery of prescriptions.

Health Care Providers & Services
251-1K
Founded 2016
$46M raised

Description

  • Respond promptly to customer inquiries, requests, and complaints in a friendly and professional manner.
  • Provide accurate information to prospective clients to help them choose suitable health plans.
  • Escalate unresolved issues to the appropriate teams and follow up to ensure resolution and client satisfaction.
  • Record and update customer feedback, complaints, and suggestions in the internal communication system.
  • Support customer acquisition by engaging inbound prospects and encouraging purchase of health insurance products or services.
  • Maintain a solution-driven approach while handling customer concerns and stakeholder interactions.
  • Contribute to improving customer satisfaction and the overall customer experience.

Requirements

  • Bachelor’s degree in any discipline.
  • Fluency in both English and Arabic.
  • Basic proficiency in Microsoft Office tools.
  • Willingness to work shifts, including weekends.
  • Excellent interpersonal, written, and verbal communication skills.
  • Strong analytical skills and confidence working with numerical data.
  • High attention to detail and commitment to delivering quality work.
  • Goal-oriented, adaptable, and able to perform well in fast-paced environments.
  • A medical background such as Nursing, Medical Laboratory Science, Pharmacy, or Microbiology is an added advantage.

Benefits

  • Remote-first work environment.
  • Competitive salary and benefits.
  • Premium health insurance for employees and their families.
  • Unlimited leave.
  • Collaborative, inclusive, and team-focused work culture.
  • Growth opportunities with tools, mentorship, and resources.
  • Learning and development allowance.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

B2B Sales Representative - AI & Digital Marketing

Workana 1K-5K Internet Software & Services

As a remote, part-time B2B Sales Representative, you will bring an AI visibility and digital marketing diagnostic to Latin American businesses by building pipeline, engaging decision-makers, and closing sales.

Digital Marketing Email Marketing SEO
1 day, 19 hours ago

Support Agent (Freelance, Morning Shifts) | Brainer

Boosta 501-1000 information technology & services

Boosta is hiring a freelance Support Agent for Brainer, an online platform for measuring and developing cognitive abilities, to provide email support and resolve user issues during morning shifts.

1 day, 20 hours ago

Product Support Specialist - Adapt (LATAM & Caribbean)

AirDNA 51-250 IT Services

AirDNA is hiring a fully remote Product Support Specialist in Latin America or the Caribbean to investigate complex Adapt dynamic-pricing issues, resolve escalations, and prevent recurring problems for short-term-rental hosts.

Python SQL
2 days, 19 hours ago

Customer Support Specialist, Bilingual (Spanish), Contract

Roofr 51-250 Construction & Engineering

Roofr is hiring a bilingual English- and Spanish-speaking Customer Support Specialist to support CRM users, resolve inquiries, and improve the customer experience through cross-functional collaboration.

CRM
4 days, 18 hours ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers