Reliance Care Officer (Egypt)

5 months ago
Contract
Entry Level
Customer and Technical Support
Reliance Health

Reliance Health

Reliance Health provides innovative healthcare benefits designed to enhance the well-being of employees in emerging markets, offering comprehensive health plans that include access to virtual medical consultations and home delivery of prescriptions.

Health Care Providers & Services
251-1K
Founded 2016
$46M raised

Description

  • Respond promptly to customer inquiries, requests, and complaints in a friendly and professional manner.
  • Provide accurate information to prospective clients to help them choose suitable health plans.
  • Escalate unresolved issues to the appropriate teams and follow up to ensure resolution and client satisfaction.
  • Record and update customer feedback, complaints, and suggestions in the internal communication system.
  • Support customer acquisition by engaging inbound prospects and encouraging purchase of health insurance products or services.
  • Maintain a solution-driven approach while handling customer concerns and stakeholder interactions.
  • Contribute to improving customer satisfaction and the overall customer experience.

Requirements

  • Bachelor’s degree in any discipline.
  • Fluency in both English and Arabic.
  • Basic proficiency in Microsoft Office tools.
  • Willingness to work shifts, including weekends.
  • Excellent interpersonal, written, and verbal communication skills.
  • Strong analytical skills and confidence working with numerical data.
  • High attention to detail and commitment to delivering quality work.
  • Goal-oriented, adaptable, and able to perform well in fast-paced environments.
  • A medical background such as Nursing, Medical Laboratory Science, Pharmacy, or Microbiology is an added advantage.

Benefits

  • Remote-first work environment.
  • Competitive salary and benefits.
  • Premium health insurance for employees and their families.
  • Unlimited leave.
  • Collaborative, inclusive, and team-focused work culture.
  • Growth opportunities with tools, mentorship, and resources.
  • Learning and development allowance.

Interested in this position?

Apply directly on the company website

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