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Full-Time Customer Support Specialist for a Travel Agency

2 weeks, 2 days ago
Philippines
Freelance
Junior
Customer Support
Customer and Technical Support
CRM
Apply Now
Purely Optimal

Purely Optimal

Purely Optimal specializes in premium holistic health supplements crafted from pure, natural ingredients designed to enhance energy, vitality, and overall well-being for individuals and families seeking to lead healthier, longer, and happier lives.

Pharmaceuticals
1-10
Founded 2018
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Description

  • Handle member inquiries through email as the core support channel, including triage, prioritization, and resolution of tickets.
  • Support members via live chat and occasional phone calls for bookings, cancellations, modifications, membership, and billing questions.
  • Guide members through the platform and resolve issues at first contact whenever possible.
  • Verify member identity and handle account details securely according to verification and data-handling procedures.
  • Coordinate with operations and suppliers to resolve booking and at-property issues and escalate cases appropriately.
  • Maintain and improve canned responses and help content for common questions.
  • Identify recurring issues and share patterns with the operations team to help address root causes.
  • Work closely with the operations team to keep bookings, cancellations, and account issues moving smoothly.

Requirements

  • Travel industry experience is required, ideally in travel or hospitality at an OTA, travel agency, airline, hotel, or booking platform.
  • Excellent written and spoken English with clear, warm, and professional communication.
  • 1–2+ years of customer or member support experience, ideally in an email-based or ticketing environment.
  • Strong writing skills with the ability to explain complex issues simply and resolve them in one clear reply.
  • Calm, empathetic, and solutions-focused under pressure.
  • Organized and detail-oriented, with the ability to manage a busy ticket queue.
  • Comfort with helpdesk, CRM, and booking tools and the ability to learn new systems quickly.
  • A reliable internet connection and a quiet, professional remote workspace.
  • Experience in live chat support is preferred.
  • Remote work availability and willingness to work US business hours, Monday to Friday, 8:00 AM to 5:00 PM EST, are required.
  • Ability to provide a one-minute video application is required.

Benefits

  • USD 200–500 per month salary, depending on experience.
  • Remote, full-time freelance engagement on a monthly invoice basis.
  • Monday to Friday schedule with US business hours.
  • Initial 2–4 week training period with overlapping daytime coverage.
  • Remote-first, flexible, results-driven culture.
  • Opportunity to grow into senior support or operations roles as the company scales.
  • Direct access to the operations team, with the chance to influence process improvements.

Interested in this position?

Apply directly on the company website

Apply Now

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