Patient Outreach Coordinator (Contract)

2 weeks, 1 day ago
Contract
Junior
Customer and Technical Support
PatientIQ

PatientIQ

PatientIQ provides a platform that integrates patient-reported outcomes data into healthcare, enabling collaboration among providers, researchers, and industry partners to enhance patient outcomes through automated data collection and advanced analytic...

IT Services
11-50
Founded 2016
$26M raised

Description

  • Respond to inbound support inquiries from clinical users via phone, email, and chat in a timely and professional manner.
  • Troubleshoot platform issues and escalate complex technical problems to the appropriate internal team.
  • Document all support interactions accurately in HubSpot or the assigned ticketing system.
  • Identify recurring issues and share patterns with the Customer Support lead to improve processes.
  • Support onboarding of new clinical users by answering questions and guiding them through the platform.
  • Maintain strong product knowledge to provide accurate and confident support.
  • Manage full ticket volume while minimizing escalations as ramp-up progresses.
  • Contribute FAQs and knowledge base content based on repeated support questions.

Requirements

  • 2+ years of experience in a customer support or call center role, preferably in healthcare or health tech.
  • Strong verbal and written communication skills with the ability to explain technical concepts to non-technical users.
  • Demonstrated ability to manage high call or ticket volume while maintaining quality and professionalism.
  • Experience using a CRM or ticketing system such as HubSpot, Salesforce, Zendesk, or a similar tool.
  • Ability to complete platform training and product certification during the first 30 days.
  • Experience supporting a SaaS platform or EHR in a clinical setting (preferred).
  • Familiarity with healthcare workflows, clinical terminology, or patient-reported outcomes (preferred).
  • Bilingual English/Spanish skills (a plus).

Benefits

  • Top-notch health, dental, and vision coverage.
  • 401(k) retirement plan.
  • Flexible PTO.
  • Professional development stipends.
  • Mission-driven work focused on improving patient outcomes.
  • Real ownership and direct impact on strategy and process.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Helpdesk Support Agent 6-Month Fixed-Term Contract [2632-304138]

LevelUp 51-250 Internet Software & Services

LevelUp is hiring a remote Helpdesk Support Agent on a 6-month fixed-term contract to provide first-line support for internal users of client business applications and keep core operations running smoothly.

GCP JIRA NetSuite Salesforce SQL
17 hours, 57 minutes ago

Affiliate EAP Counsellor (Fluent in Hyderabadi Hindi / Deccani)

Lyra Health 1K-5K Health Care Providers & Services

Lyra Health is hiring an Affiliate EAP Counsellor to provide short-term mental health support for corporate employees through in-person, virtual, and telephonic care within its network partnership model.

1 day, 17 hours ago

Customer Service Specialist - Direct to Consumer

Brooks Running 1K-5K Leisure Products

Brooks is hiring a Temporary Runner Experience Specialist to provide high-volume customer support for runners across channels during its busiest season.

1 day, 17 hours ago

Appeals Pharmacist (temp-to-hire)

Capital Rx 251-1K Health Care Providers & Services

Judi Health is hiring a remote pharmacist to review clinical coverage determinations and appeals for commercial and Medicare lines of business within its health benefits administration platform.

HIPAA
1 day, 17 hours ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers