Patient Outreach Coordinator (Contract)

1 month ago
Contract
Junior
Customer and Technical Support
PatientIQ

PatientIQ

PatientIQ provides a platform that integrates patient-reported outcomes data into healthcare, enabling collaboration among providers, researchers, and industry partners to enhance patient outcomes through automated data collection and advanced analytic...

IT Services
11-50
Founded 2016
$26M raised

Description

  • Respond to inbound support inquiries from clinical users via phone, email, and chat in a timely and professional manner.
  • Troubleshoot platform issues and escalate complex technical problems to the appropriate internal team.
  • Document all support interactions accurately in HubSpot or the assigned ticketing system.
  • Identify recurring issues and share patterns with the Customer Support lead to improve processes.
  • Support onboarding of new clinical users by answering questions and guiding them through the platform.
  • Maintain strong product knowledge to provide accurate and confident support.
  • Manage full ticket volume while minimizing escalations as ramp-up progresses.
  • Contribute FAQs and knowledge base content based on repeated support questions.

Requirements

  • 2+ years of experience in a customer support or call center role, preferably in healthcare or health tech.
  • Strong verbal and written communication skills with the ability to explain technical concepts to non-technical users.
  • Demonstrated ability to manage high call or ticket volume while maintaining quality and professionalism.
  • Experience using a CRM or ticketing system such as HubSpot, Salesforce, Zendesk, or a similar tool.
  • Ability to complete platform training and product certification during the first 30 days.
  • Experience supporting a SaaS platform or EHR in a clinical setting (preferred).
  • Familiarity with healthcare workflows, clinical terminology, or patient-reported outcomes (preferred).
  • Bilingual English/Spanish skills (a plus).

Benefits

  • Top-notch health, dental, and vision coverage.
  • 401(k) retirement plan.
  • Flexible PTO.
  • Professional development stipends.
  • Mission-driven work focused on improving patient outcomes.
  • Real ownership and direct impact on strategy and process.

Interested in this position?

Apply directly on the company website

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