Tier 2 - Member Support Agent (Offshore - Philippines)

2 weeks, 6 days ago
Contract
Senior
Customer and Technical Support
PadSplit

PadSplit

PadSplit offers clean, modern furnished rooms for rent at an affordable weekly fee, including utilities, WiFi, laundry access, and 24/7 telemedicine service. They are disrupting the affordable housing industry by creating safe, attractive co-living env...

Family Services
51-250
$35M raised

Description

  • Serve as the main escalation point for complex member support issues.
  • Manage policy, financial dispute, platform, and membership cases end to end.
  • Resolve cases promptly while maintaining empathy, professionalism, and efficiency.
  • Educate members on the platform, policies, and product offerings.
  • Maintain deep knowledge of web and mobile products, processes, and policies.
  • Identify recurring issues and recommend process and policy improvements.
  • Act as the voice of the customer within Customer Experience operations.
  • Collaborate with Product, Operations, and Host Support to improve member experience.
  • Own special projects that support process improvement and operational efficiency.

Requirements

  • Experience working in a fast-paced, ever-evolving environment.
  • Strong verbal and written communication skills.
  • Ability to explain complex topics clearly, concisely, and empathetically.
  • Strong critical thinking, research, and problem-solving ability.
  • Ability to balance empathy with firmness in resolving issues.
  • Ability to prioritize multiple tasks and meet response time expectations.
  • Highly detail-oriented with the ability to track cases through resolution.
  • Comfort navigating multiple systems, online platforms, and support tools.
  • Ability to quickly adapt to new technologies, processes, and policy changes.
  • Must be authorized to work in the United States; PadSplit does not sponsor visas.

Benefits

  • Work on a mission-driven platform addressing affordable housing.
  • Opportunity to contribute to meaningful process and policy improvements.
  • Collaborative cross-functional environment.
  • Equal Opportunity Employer consideration for all qualified applicants.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Customer Support Representative

Timeleft 1-10 Diversified Consumer Services

Timeleft is hiring a freelance Customer Support Representative to provide empathetic, high-quality assistance across customer channels and help users feel welcomed while engaging with the company’s shared-experience platform.

1 day, 16 hours ago

Safety Support Specialist

GoGuardian 251-1K Internet Software & Services

GoGuardian is hiring a temporary Safety Support Specialist to help protect K-12 students by reviewing digital safety alerts, escalating urgent concerns, and supporting school officials and internal teams.

2 days, 16 hours ago

Revenue Cycle Specialist (Contract)

Midi Health 11-50 Health Care Providers & Services

Midi Health is hiring a contract Revenue Cycle Specialist to support virtual women’s midlife care operations by managing billing, claims, patient financial support, and reimbursement workflows.

3 days, 16 hours ago

IT Administrator (Google Workspace & Rippling)

Concierge Auctions 51-200 real estate

Concierge Auctions is hiring a remote IT Administrator to manage core internal systems and help build a unified company-wide access control layer for its cloud-based, luxury real estate business.

DHCP DNS macOS Notion Python Salesforce
4 days, 16 hours ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers