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Ticketing Operations Specialist

1 hour, 39 minutes ago
Philippines
Contract
Junior
Operations Specialist
Customer and Technical Support
Apply Now
MUSEUM OF ICE CREAM

MUSEUM OF ICE CREAM

MUSEUM OF ICE CREAM is a whimsical and interactive ice cream attraction that aims to inspire imagination and connection. With locations in NYC, Los Angeles, San Francisco, and Miami, visitors can indulge in unlimited ice cream while rediscovering the j...

Media
51-250
Founded 2016
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Description

  • Maintain ticketing products, schedules, promotions, pricing, inventory, capacity, and availability according to approved business plans and operating guidelines.
  • Support ticketing setup and system testing for new locations, events, partnerships, promotions, and product launches.
  • Manage ticket availability and troubleshoot routine booking, pricing, inventory, promotional, and system issues.
  • Maintain OTA products, accounts, pricing, schedules, and availability, including booking adjustments, refunds, and operational requests.
  • Partner with Sales on group bookings, ticket availability, product setup, and event-related ticketing needs.
  • Respond to routine internal ticketing, booking, and availability questions and support escalated guest issues.
  • Monitor internal communication channels and provide timely support for ticketing and operational requests.
  • Assist with payment disputes, fraud-related documentation, case tracking, and operational follow-up.
  • Provide operational ticketing support during closures, incidents, or other business disruptions and escalate high-risk matters appropriately.
  • Maintain recurring reports, trackers, Flowcodes, tracked URLs, UTM parameters, third-party listings, SOPs, and training materials.

Requirements

  • 1–2 years of experience in customer support, ticketing, reservations, attractions, hospitality, tourism, e-commerce, travel, or a related operational environment.
  • Tech-savvy and comfortable learning and working across multiple systems and platforms.
  • Strong attention to detail, organization, and problem-solving skills.
  • Strong written and verbal English communication skills and ability to collaborate across departments and time zones.
  • Ability to manage multiple requests and priorities independently.
  • Experience managing products, pricing, schedules, inventory, availability, or promotions within a digital system.
  • Strong troubleshooting skills with good judgment on when to escalate issues.
  • Experience supporting U.S.-based customers, teams, or business operations (preferred).
  • Comfort with spreadsheets, recurring reports, and multiple platforms (preferred).
  • Experience with OTA platforms, online distribution channels, payment disputes, fraud review, or payment platforms (preferred).
  • Experience creating process documentation, SOPs, training materials, or internal knowledge resources (preferred).
  • Availability for agreed U.S. business-hour overlap and occasional evening or weekend support (preferred).

Benefits

  • Hourly pay of $10–$13 depending on experience.
  • 40 hours per week with occasional overtime as needed.
  • Temporary 6-month contract with potential to extend.

Interested in this position?

Apply directly on the company website

Apply Now

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