Seasonal Stationery & Design Support Assistant - 2026

3 weeks, 1 day ago
Contract
Mid Level
Customer and Technical Support
Minted

Minted

Minted is a design marketplace that connects customers with independent artists to create unique wedding invitations, stationery, Christmas cards, personalized gifts, and art prints, while also supporting the artistic community through design challenge...

Professional Services
251-1K
Founded 2007
$297M raised

Description

  • Handle phone, email, live chat, and social media customer interactions with ownership and warmth.
  • Resolve custom product inquiries, fulfillment challenges, and unique customer concerns without relying on rigid scripts.
  • Use internal knowledge bases to research product, design, photo, and printing questions.
  • Navigate CRM, order databases, inventory tools, design files, and other web-based systems simultaneously.
  • Document customer interactions accurately in Salesforce or comparable CRM platforms while following data policies.
  • Identify operational errors and platform friction points, and share improvement insights with Customer Service leadership.
  • Manage availability and time effectively to maintain strong service quality during seasonal demand.
  • Participate in supervisor 1:1s, camera-on huddles, and workflow-improvement discussions.

Requirements

  • Must reside in one of the listed eligible states, including AR, AZ, CO, CT, FL, GA, ID, IL, KS, LA, ME, MN, MO, MT, NC, NJ, NV, OK, OR, TN, TX, UT, VA, WA, or WI.
  • Bachelor’s degree or equivalent work experience.
  • Experience serving high-end customers and independently solving complex customer problems.
  • Experience handling inbound contact volume and working within contact queues.
  • Excellent written communication skills, including structured, customized, professional responses.
  • Strong problem-solving, empathy, patience, resilience, organization, and attention to detail.
  • Ability to multitask across browser tabs, CRM systems, order tools, design files, and knowledge bases.
  • Experience with omni-channel CRM platforms such as Salesforce or Zendesk and ability to learn unfamiliar technologies quickly.
  • Experience with design-related work, photo printing, or fulfillment is preferred.
  • Ability to work a set schedule during operating hours, including evenings and weekends.

Benefits

  • Remote seasonal role running from September through December 2026.
  • Set schedule with evening and weekend coverage as needed.
  • Hourly pay of $19.19 in specified Geo 2 metropolitan areas or $17.62 in other eligible locations.
  • Small-team environment with supervisor support, live huddles, regular 1:1s, and direct leadership visibility.
  • Equal opportunity workplace committed to inclusion and diversity.

Interested in this position?

Apply directly on the company website

Apply Now

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